6/10 不錯
2023年9月26日
Spoilt Holiday
Hotel itself was overall satisfactory. Premium room was extremely spacious and comfortable. The shower was first class. Excellent location, near town centre and the lift to beach. Breakfast options limited particularly the small amount of fresh fruit. Bufffet area itself had little space in which to circulate. We found the pool area unattractive and used the beach.
Our stay was spoilt by the theft of 4 sets of earrings from our room. These were taken from a pouch in a zipped bag from our room which was only accessible with an issued key fob. Other valuables fortunately were in the safe. The manager was defensive and dismissive when we reported the theft and would not accept any responsibility. He tried to convince us that a theft had not occurred. We reported the theft at the local police station, GNR, who we found very helpful.
We would not recommend the hotel because of this incident and the response of the manager.
John
John (10 晚行程)
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