This was our second time staying at this hotel.
After meticulously following the long list of steps needed to use the in-room safe, which can only be accessed by using a credit card (no key pad options), the safe alarm started ringing. It was impossible to stop. The front desk suggested I follow the steps properly to make it stop. Which I had, numerous times already! I've never seen a more useless and absolutely ridiculous in-room safe and "security" features.
The front desk asked us to wait until his colleague arrived and they would be able to help stop the in-room safe alarm. But after a long wait I had to ask for help once more. In fact, I asked to simply change my room, as the noise was annoying and grating. To which front desk said that it's not a valid reason to change room.
When staff finally arrived to fix the issue and reset the safe, they pulled out the room key from the electrical socket so violently that it stopped working. The electrical system in the entire room was officially out of service.
So now front desk is getting us a new room. Not because of the safe, but because the staff was so frantic and careless. To "appease" us, they said they would upgrade our room. And what an upgrade it was! It was the exact same room, minus the slippers that came included. Oh, and the broken and unusable fake Nespresso-type machine.
After more than 12-hours of flight travel, the last thing I want to deal with when I arrive at my hotel is stupidity.