Experience was amazing, staff very helpful and servicial.
A/C need be cool at room feel fresh at night.
Breakfast buffet very nice and complete but need to ensure that kitchen team follow more often hand wash process and use disposable glove over ready to eat food.
Yanira
Yanira (3 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年9月12日
Roberto
Roberto (3 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年8月22日
If you book through a 3rd party (travelocity orbitz) you are treated horribly. Property very outdated. Front Desk doesn’t understand the word Hospitality.The linens and towels are thread bare. I am a seasoned traveler and absolutely DO NOT RECOMMEND
Patricia L
Patricia L (6 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年8月22日
Staff was really great and friendly.
DIANE
DIANE (6 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年8月13日
BETELHEM
BETELHEM (3 晚行程)
CheapTickets 真實旅客評價
10/10 完美
2024年8月13日
Great resort and awesome staff. We will definitely be coming back!
Paige
Paige (6 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月5日
Muy buena comida y bastante variada. Algunas zonas deberian de estar mas ventiladas. Personal amable y dispuesto a ayudar. Bastantes actividades y shows muy llamativos. Muy buena la fiesta Neon!
Francisco
Francisco (6 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月5日
Lorelein Morales
Lorelein Morales (5 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年7月30日
Precio calidad está excelente. Falta más higiene y limpieza general. El personal es poco, pero da el 100, son muy trabajadores y amables.
Jorge
Jorge (4 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2024年7月29日
AlainDaniel
AlainDaniel (7 晚友伴旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年7月26日
My stay at Riu Yucatan was very very bad. I have previously visited other Riu properties and this was the worst vacation. To start off, the rooms at the resort were very hot, the AC was not working in many of them. The room also smelled like sewage and they still refused to change us, they made us sleep in those conditions until we were changed. When we went to the lobby to ask if we could be changed, they refused until the day before we left and we were there from Tuesday to Sunday, when we asked if it could be fixed they said it couldn't. When we were at the lobby we heard a lot of people complaining about the AC in their rooms as well. Another thing was no towels were left in our room after it was cleaned, we called the lobby to ask if someone could take some and they took hours, we didn't get our towels till midnight. We did call various times and no one would answer. The customer service was also terrible, we got turned away from the Italian restaurant at the resort because there wasn't tables for 6 people and the worker was very rude and disrespectful to my family, compared to the other family that was there. Keep in mind the restaurant was EMPTY, they had enough tables to sit a family of 6. Terrible hotel, I would not recommend staying here.
Miguel
Miguel (5 晚家庭旅程)
Expedia 真實旅客評價
2/10 欠佳
2024年7月26日
If I could give this resort 0 stars, I would. Terrible customer service. The rooms were hot, the managers at the restaurants, specifically, the Italian restaurant was very rude and disrespectful. I would not recommend staying at this property.
Rosendo Jasso
Rosendo Jasso (5 晚家庭旅程)
Expedia 真實旅客評價
4/10 一般
2024年7月26日
Suzanne
Suzanne (3 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年7月25日
Everything was amazing
Fatima
Fatima (4 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年7月22日
Les falta personal , no hay meseros en la alberca o playa como otros Riu
Edith
Edith (4 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年7月22日
It was a good place to stay
Angel
Angel (5 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年7月18日
Nos encantó, muy amables, limpio, cerca de lo principal, pronto volveremos con toda la familia, la atención del personal es excelente, buena comida, deliciosas bebidas, el único detalle es que no cuenta con servicio de traslado al aeropuerto, pero no tuvimos problema para llegar
Anexo: expedía quedo en solucionarlo lo del transporte y aún no tengo respuesta
Fatima
Fatima (4 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2024年7月18日
.
Armando
Armando (4 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2024年7月18日
Ubicado en buena zona, pese a que no tiene vista al mar, es muy agradable que está lleno de zonas verdes y con algunos animales a la intemperie (coatis y simios). No me agradó que al ser un hotel ya obsoleto, tengan descuidados detalles de pintura o básicos como una buena cama (colchón) sábanas y toallas muy viejas. El servicio del personal bien pero les falta tener más empleados, ya que no había nada de meseros a los alrededores de la alberca (algo común en esta cadena hotelera), ni suficientes meseros. Los últimos días fatal los restaurantes ya que no se dieron abasto con la comida y tardaban demasiado en preparar
Armando
Armando (4 晚家庭旅程)
Expedia 真實旅客評價
4/10 一般
2024年7月16日
Ashley
Ashley (8 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年7月13日
Beach access the best from this location, AC worked like a champ, rooms a little old but can’t ask for everything perfect
Jesus
Jesus (5 晚家庭旅程)
Orbitz 真實旅客評價
10/10 完美
2024年7月8日
All inclusive
Spencer
Spencer (2 晚浪漫旅程)
Expedia 真實旅客評價
4/10 一般
2024年7月3日
Jajaira
Jajaira (6 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年6月30日
Súper tranquila , para relajarse y estar en familia