This was a good trip and stay at the hotel. The room was clean. The pool and spa were overall clean, but could use regular cleanings. Family game area was fun for the whole family. We will come back.
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
2/10 欠佳
2025年2月11日
First visit was good, second visit was not so good
Full transparency, this was our second stay in about 3 months. The first visit was great. There were no complaints. The room was clean, service was good, and the pool/spa was good.
Our stay this weekend. We planned this trip to Anchorage for multiple reasons. The biggest reason was to let the kids play in the pool while my husband and I could relax in the spa. The stay started out smooth but quickly went south.
To keep the review simple:
- Pool and spa: Dirty and gross water. No towels and unkept area. The staff did walk by but did not address the issues.
- Hotel room: Dirty hand towel with make-up. Only 2 towels. No shower soap or shampoo. No coffee or water.
- Service: Had to go to front desk for towels and coffee. Breakfast area didn't open for breakfast.
- Game area: Was taken over by a group of men for hours and at least 1 was passed out sleeping on the couches.
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2025年2月10日
Cindy
Cindy (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月29日
matthew
matthew (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月28日
It was great. Clean, friendly
Danny
Danny (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月26日
Thank you
Front desk was great
Kenneth
Kenneth (1 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月21日
Shea
Shea (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月12日
Debra
Debra (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025年1月9日
a little bummed
The hotel was very clean. I cannot complain there, but. we came to town to celebrate our 21st anniversary. We were unable to use the pool table or other lobby amenities as Multiple rooms had been rented out to a children's birthday party- they were using the lobby area for their pizza and games- very loud and unwilling to share the space. the swimming pool was overrun with partygoers, both guests at the hotel as well as others let in just for the party. When "adults only" time became available- the hotel staff informed us that the pool and hot tub needed maintenance and we were not able to use them during our stay. The hot tub was the primary reason for selecting to stay at this hotel. As it was an anniversary trip, we were very disappointed. We were also very concerned with the homeless person found in the women's lobby restroom with his pants down around his ankles at 7am. As he was asked to leave the hotel- he lingered outside the entrance and panhandled guests. We wont book this hotel again or suggest it to others.
Garret
Garret (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025年1月6日
No housekeeping or pool
The pool was closed long term but there was no notice of this when booking. We chose this hotel for the pool. They don’t have house keeping service unless staying longer than 7 days, so have to take out own trash but no trash bags provided and have to go down to the front desk for towels and toilet paper. Very limited menu and limited dining hours.