Our flight was scheduled for a late arrival at 1.45am Fri night/Sat morning. Because of that, we wanted to confirm ahead of time whether the complimentary airport shuttle would run that late. We called the Front Desk a total of 12 times on Friday throughout the day. Only one of those calls late in the evening was answered. All other calls were cut off after a 5min wait due to no one a the Front Desk answering the phone.
The Airport shuttle driver treated the shuttle like his personal taxi speaking to his buddy on speaker phone in Hindi the entire time. No regard to guests.
We checked in at the Front Desk around 3am. No greeting. No smile. No customer service. The key we were issued for our room didn't work. I went back down to the Front Desk, only to find three other guests in the exact same situation.
The Front Desk staff managed to issue wrong keys for 4 parties of guests at 3am in the morning. We were issued keys for a different room altogether. Perhaps were were initially issued keys for a room that was already occupied. Who knows.
This stay had nothing in common with what you would expect from a Hilton brand hotel.
Marcel
Marcel (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月25日
John
John (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月25日
Picking up someone at airport
When heating system was on you could hear a drip. Wasnt given my breakfast coupon had to go ask since it was prepaid
Fabienne
Fabienne (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月17日
Clara
Clara (1 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月5日
Good
Comfortable and close to airport
Sarah
Sarah (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月22日
Awesome service
Eileen
Eileen (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月10日
Nice stay
It was a great stay, and the service was nice, although I thought charging for water was pretty tacky, reward member or not.
jennifer
jennifer (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年11月10日
Ronald
Ronald (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月5日
John
John (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年11月5日
Requested a roll/walk in shower for my disabled husband who cannot get into a tub. Although I asked at reception when I checked in if it was a rollin shower the receptionist assured me it was. IT WAS NOT. It was a tub, and no other room available that night. However I am assured a rollin shower the next visit which is in 2 weeks from now. I HOPE SO.
Carol
Carol (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月4日
真實旅客
1 晚商務旅程
Hotels.com 真實旅客評價
10/10 完美
2024年10月27日
Michael
Michael (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月26日
Nice place, room very clean and the people at the front desk very polite and very good
the breakfast is also delicious
Christine
Christine (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月25日
Richard
Richard (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月22日
Guy
Guy (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月12日
Convenient location, good restaurant.
My only concern relates to the airport shuttle availability at high traffic times. Suggest an opportunity to book a seat to ensure a spot.
Geoffrey
Geoffrey (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月11日
Shelley
Shelley (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月9日
We were very fortunate to have an early check in, room was clean and comfortable, airport shuttle on time. The meal at the restaurant was OUTSTANDING, one of the best of our entire trip through Nova Scotia! Thank you!
Helene
Helene (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月4日
The room smells fresh and clean! It feels like home. :-)