My husband and I went to Aus for our honeymoon. Our first stop is cairns. However, I am so regret to choose this apartment for my honeymoon trip. We staying from 13 November to 15 November.
Then we received a email on 23 November 2016 and the email said we damaged their sofa in the apartment on the 15 November morning when departure.They said there was pink nailpolish spilt on the bottom edge of the sofa, and biro marks on the arm of the sofa. Also, they emailed us will charge AUD $100.00 to cover cleaning costs from our credit card. They didn't question us for investigation. This action is very unacceptable.
I have never used and bring pink nail polish or similar products throughout the trip in Australia. In addition, I have gotten the light blue acrylic nails in Nov 2016 in my wedding, so apparently the pink nail polish does not belong to me.
No one has ever spoken to us about the “damage” on the day we checked out, nor the following days. Then I received an email a week later accusing me to be the one who damage the sofa. If the marks are made by us, the cleaning staffs should be able to see it by 15 November and raise the question immediately. These timeframe is a reasonable doubt that the "damage" mentioned in the email are made by someone else after our stay. To proof the above statement, I asked them to check the security cameras if any.
We via email to discuss the above matter, finally they will not charge us. However, we will not visit again.