Lift not operated by card key raises safety concern.
Worst quality tissue paper provided in an expensive room. And only one box in total. You need at least one in bathroom and another in the living area.
My booking specified one meal with 10% off. Had a dinner there, but reception people said they couldn't find the offer. Wasted 20 mins, and I asked them to just forget it.
Some very dedicated staff in the restaurants and at the reception. But very inexperienced staff also gave me some shock at reception.
Cleaner threw away my unfinished box of herbal medicine.
真實旅客
5 晚行程
10/10
Ching I
2 晚行程
10/10
Great
Cheng-Hung
2 晚行程
8/10
Quite Good, however a bit experience just for traveling alone
Ka Yiu
2 晚行程
10/10
地理位置非常的方便
Tao
3 晚家庭旅程
8/10
The room was not ready until 5:30pm. A bit disappointed about this because we would like to unpack and had a shower after long flight. Staff arrange shower at Gym, which is ok but not really convenient
真實旅客
1 晚浪漫旅程
8/10
Sun
2 晚家庭旅程
10/10
The location is at the centre of London. There are a lot of things to see. The Westminister, the London eye,the Tower Bridge are very near to the hotel. It is very convenient. In transport. The sencery from to hotel is fascinating. My family enjoys staying there.
真實旅客
2 晚家庭旅程
10/10
真實旅客
10/10
Man Kei Ricky
10/10
真實旅客
2 晚友伴旅程
10/10
地點非常方便,Big Ben, sea life, London eye 全部也是5分鐘內步行可以到達。酒店環境及服務一流,小朋友更有palace guard 毛公仔禮物,非常感謝。room service 水準非常好,價錢非常合理。
Patricia L H
3 晚家庭旅程
10/10
Great location, great service and rooms are clean!