We didn’t have enough sets of towels for the 3 of us so we had to get more. Every morning…
The room was horrible and was not clean at all.
此住宿聲明其有遵循Count on Us (溫德姆)清潔及消毒指引。
住宿採用消毒劑進行清潔；各批旅客入住之間以消毒劑清潔經常觸及的表面；床單及毛巾以至少 60∘C/140∘F 高溫清洗。
每間客房在各次預訂之間會留空至少 24 小時 日。
此住宿確認已遵循Count on Us (溫德姆)指引採取清潔及消毒措施。請注意，不同國家和住宿的文化和旅客政策或會有所不同，顯示的政策由住宿提供。
The room smelled like dog shampoo The bed looked like some one had slept in it already and the mattress was lumpy The air conditioner did not work properly
Martin, 1 晚家庭旅遊, 2021年05月17日
We stayed 2 nights. Was excellent.
Micheal, 1晚好友同遊, 2021年05月06日
I was traveling with my family a weekend get away. I had called to see if I could check in early with my little one so he could take a nap. They told me with all the cleaning and sanitizing they do now for COVID it would not be possible. I understand that and had no problem waiting. However! The room was extremely dirty. There was food left in the cabinets, sticky stuff on the tables, and all the towels and sheets had yellow stains. Not to mention when we checked in the room had a terrible smell. We went to the desk to say something and the lady told me “sorry you can cancel if you want”. I asked for more towels that didn’t look so gross and she told me she would have to look but didn’t know what she could do. She brought some nice clean almost new looking towels to the room. I used one of the gross wash clothes to wipe all the surfaces down and it was so dirty you could see a hand print from where it was when I was wiping. So I took the wash cloth back to the front desk and told her “ I think that your housekeeping might need to be retrained. This is was it looked like when I wiped the surfaces down on our we just sanitized and cleaned your room” she said ok and just stood there as I tried to hand it to her so she could see it. There was a member of housekeeping standing there. I turned and walked off and the housekeeping man said what room was that. She told him and then replied with “ She has been complaining ever since she got her”. I will NEVER stay here again!!
Sarah, 1 晚家庭旅遊, 2021年04月24日
We were there for an hour. The place was disgusting. Checked in right after 3pm, no clients yet. Used the common restroom located around the corner from the front desk, only 1 working light bulb out of 4, toilet had dried feces, sink was dirty that you couldn’t even use it to wash your hands. I was afraid to touch anything. Came out my daughter had already got our room, the exact same thing. It just wasn’t clean. Maybe that’s why the lack of lighting, maybe you can’t see as much. Took an hour to find another hotel which cost me double. By the way this room wasn’t cheap. When leaving I confronted the owner,( if this place isn’t franchised it’s worse than I thought). She wasn’t happy with what I said about how disgusting it was, more of a I don’t care attitude. Gave me a refund and I left. Also they advertise masks in common areas and they weren’t wearing them.
Elaine, 1 晚商務旅遊, 2021年04月23日
Loud banging at 4 am called the front desk only for the noise to be louder. Also gave a key to a friend to my room not knowing if they were allowed to give out a key
Kaitlyn, 1 晚家庭旅遊, 2021年04月16日
Overall it was ok. Only thing is our door didn’t lock. So when we left anywhere our door was unlocked.
Rosa, 1 晚家庭旅遊, 2021年03月27日
The hotel is very outdated. Their was stains on the sheets, pillows, and towels. Bathtub was not properly cleaned, shower head was very rusted. Staff was nice, but overall stay was not a pleasant one.
2 晚家庭旅遊, 2021年03月19日
The toilet kept clogging up the fire alarm came on on the second night at 1:30 in the morning or two the towels were yellow we've stayed there a couple of times and this was the worst
Walter, 2 晚旅遊, 2021年03月19日
The hotel was supposed to be non smoking and as soon as you get off the elevator you smell very strong smoke. The water wouldn’t drain in the tub. There was long dark hair all over the place in the bathroom. The towels, while clean, were very stained. There was only one elevator it it was very rickety. The bed and bedding was inadequate. The furniture smelled. The breakfast was advertised as hot breakfast buffet and was cereal and pastries. There was supposed to be an indoor pool but we were told it wasn’t functioning.
David, 1 晚家庭旅遊, 2021年03月19日
We let the front desk know we had no heater and they did nothing about it due to the fact we did not pay them, you all did and there for no discount or credits for freezing in a room with no heater. You paid a third party so call them is what the front desk said.
Josie, 1 晚商務旅遊, 2021年03月19日