Urge una renovacion fisica, el personal impecable!
Fueron mis papas los que les toco una habitacion con goteras en el baño y que ya muestra signos de urge una renovacion.
Eso si aclaro, les dieron otra habitacion al ver las fallas y definitivamente mejoro todo
El personal es increiblamente amable y profesional.
Por favor no dejen caer el hotel, vale la pena por lo bonito del lugar donde esta y el personal que trabaja ahi
Omar
Omar (3 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月6日
Mala experiencia en el restaurante frances la chica hoster nos trato muy muy mal
Francisco
Francisco (3 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2024年10月6日
David
David (3 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年9月17日
Bien solo no servía mi caja fuerte, el primer día no limpiaron mi cuarto hasta que me quejé 7 pm , no servía el elevador ni el teléfono del cuarto y traía carreola era imposible subir 3 pisos con carreola sin elevador
The island is beautiful, the check in and check out were very smooth.
NICOLAS LAURENCIO RIVERA
NICOLAS LAURENCIO RIVERA (7 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2024年8月14日
Very limited selection at buffets. Cleanliness of resort, specifically restrooms, was sub par. Both the safe and the in room scale did not work. Doors to hotel room didn’t close correctly.
Elton Veliz
Elton Veliz (4 晚浪漫旅程)
Expedia 真實旅客評價
6/10 不錯
2024年8月13日
We loved snorkeling from the beach every day. There were a lot of sea creatures to discover. The grounds were nice, but certainly not immaculate. There was trash that was outside of rooms in the grass that was never disposed of despite being brought to the resorts attention. We got suckered into a high-pressure sales pitch that was pitched to us as only an advertisement for the other Hyatt hotels and resorts. This advertisement was only supposed to be 90 minutes…150 minutes later, we finally got out of it with the gifts they promised…won’t do that again! We should’ve known better, but we trusted that the concierge was being honest with us.
Marie
Marie (7 晚家庭旅程)
Expedia 真實旅客評價
2/10 欠佳
2024年8月13日
Our first room was bug infested and not the cleanest
Rachel Lauren
Rachel Lauren (7 晚家庭旅程)
Expedia 真實旅客評價
4/10 一般
2024年8月5日
Lots of trash next to breezeway outside our room, staff acted put out when ordering a drink, couldn’t get a coke for breakfast because bar wasn’t opened yet, very rocky at edge of water, food not covered on buffet bar, birds were eating on it
Susan
Susan (4 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2024年8月2日
Erica
Erica (6 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年8月1日
Fun
Amanda
Amanda (4 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年7月31日
Great place!
Melissa
Melissa (5 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年7月30日
Me gustó la cercanía de la playa , el cuarto con la alberca y las bebidas de calidad , lo recomiendo mucho
Vanessa
Vanessa (2 晚友伴旅程)
Expedia 真實旅客評價
2/10 欠佳
2024年7月23日
We showed up on Wednesday to celebrate my daughters 18th birthday. The staff took out passports to confirm identify and noted information down. They were nice when they greeted us. We were informed our original room was not available until the next day so we were put in a room with one bed instead of two. We asked for extra towels the next day and after 2 1/2 hrs I called again because they didn’t show up. An hour later they still didn’t show up. By then we decided to go out into the pool area and I went to the lobby to let them know. They advised us our original room would be ready at 3pm that day. I let it go and decided to enjoy the beach. There were so many nats at the pool area that our drinks would end up with them floating around. Our swim up had so many bats floating in the water that we would come out with them on us. The lobby guys who provided rides to the other resorts were very sweet and we did enjoy their service. But lobby staff at the adjoining resorts, like Sunscape and secrets would never acknowledge or greet you. I took my daughter on Sunday after her 18th birthday to secrets and they questioned her age. I told them I could show them her passport and that our resort “dreams” was advised she would be 18 and even told us we could go to Secret (an all adult) resort on Saturday. They allowed us to eat there Sunday but then Monday we returned and they asked for her ID because our receptionists reported that we never provided her with this information.
Xinia Rebecca
Xinia Rebecca (5 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年7月22日
We love staying at Dreams Cozumel because the staff are all wonderful! They make you feel like home away from home in paradise. We especially enjoyed Miguel at the pools, Jonathan at the bars, Julio in the World Cafe and Gloria who made delicious omelets each day! We also ventured over to Secrets and Sunscape since it’s included for meals and activities. Mily at the Sunscaoe front desk was so helpful!
Katelyn
Katelyn (7 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年7月21日
Everything was awesome all around except the beach wasn’t kept clean from all the seaweed washing up on the beach. Time of year I guess and hurricane season.
Michel
Michel (7 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年7月21日
Exelente limpieza y calidad en las habitaciones amabilidad de todo el personal el hotel te da muchas opciones de comida y actividades al cobinarlo con los otros 2 hoteles que puedes visitar. Muy recomendado
ARMANDO
ARMANDO (2 晚家庭旅程)
Expedia 真實旅客評價
2/10 欠佳
2024年7月20日
Francisco Miguel
Francisco Miguel (4 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年7月15日
Amauri
Amauri (3 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年7月13日
Staff is amazing and very helpful. The rooms are good sized and cleaning staff did a great job, though refilling the mini fridge was spotty.