Unfortunately, I had an atrocious experience at Hotel 57 in which my friends and I were treated with extreme disrespect, lied to multiple times by the staff, and not given the room we booked and paid for.
We booked a room with a king bed and sofa bed to accommodate four people. Upon arrival, we were treated in an absurd manner. The man at the front interrogated us about our reservation (“Are you sure it’s today?” “Are you sure you’re here the right day and it’s not tomorrow or yesterday”) before even checking. Then, once he searched, we were told our room only had a king bed. We showed our booking which showed otherwise, but the man repeatedly told us that our booking was impossible, that no such room existed in the whole hotel, and that it would be a fire hazard to have a king bed and sofa bed in the same room at all. We were very confused how a hotel would advertise a room and allow it to be booked but then claim no such room exists.
After a lot of waiting, the manager came over and said they could put us in a more spacious room with a queen bed (and a sofa) and they could also get a roll-away bed put in to fit our group. She told us we could leave our stuff at the hotel closet until that room was ready. We proceeded to take out things for the day when the man from the front desk came up and said our room was ready. We informed him the manager had just said it was not, but he rudely informed us that it did not matter what the manager said, the room was ready. We were also t