誒拉水上樂園酒店及 SPA - 皇后鎮

The Spire is an amazing hotel. The room and the service is second to none and we always stay in similar standard hotels. It really is a bit special

Gorgeous rooms, great service and great location.

We stayed at Spire hotel for 3 nights and it was wonderful. The best part is the room itself which is beautifully decorated, spacious, and comfortable. Loved the Eames chair by the fireplace! The hotel is right by the waters which is super convenient, walking distance to so many great restaurants. There were no negatives although I had slight disappointment with overall service - my complaint is clearly a first world problem but I expect a little extra when I pay $1000/night. Service was readily available when you ask for it and it’s executed promptly. However, there’s no extra effort to make you feel welcomed. You have to make the initial eye contact and say hi first when you walk by the front desk because they often don’t look up (there’s only one person there), you have to ask if there are any activities they can help book because they don’t ask if you have plans (and don’t know much about the activities when you inquire), when you ask for something in the room, they bring it to you (right away) but literally just hands you what you asked and turn away and leave without asking “is there anything else you need?” They do what is asked of them but it’d be nice to volunteer to help and that they’d be happy to do xyz. I might sound like a brat but I’ve stayed at St Regis, Four Seasons, etc and that’s what I’m used to at this price point.

A most enjoyable stay at The Spire. This is a high quality small boutique property in a fabulous location for access to all year round activities. It is close to the lake, mountains and a wide range of shops and restaurants. The friendly and knowledgable team at The Spire provide very personalised service with the aim of maximising your experience in Queenstown. I wil most certainly return!

Exceptional