We spent four nights in a Prestige Club Grand King Suite on the Palazzo side. Originally we had booked Venetian but were informed by a phone call days before our trip that the lounge on that side was going to be closed for renovations.
On arrival around 4pm we were offered bottled water but no Prosecco as advertised. Our room was to come with a pre arranged comped fridge to make up for the lack of wet bar/fridge that the Venetian room had. It had not yet been ordered. After a reminder it came later that night.
When we arrived at the lounge for cocktails and canapés it took over one hour after we were seated and orders taken to be served. People were going up to the bar and being served far more complex drinks than my bourbon and soda while we still waited. Twice a server asked if we had ordered. Our own server just kept saying it was coming. I have mobility issues and am unable to sit at the bar.
Drinks eventually came and were adequate. The line for canapés was ridiculous. I can only think that they crammed all the Venetian guests and Palazzo into one overcrowded group. Not relaxing at all.
They turned on the electric piano but declined to turn off the overhead music which was jarring. The servers on that Sunday evening seemed more interested in chatting up guests at the bar than doing their jobs. Dirty plates were piling up, trays of food were not replenished in a timely fashion.
Service improved on the next three days, but lineups remained an issue.
Lillian Anne
Lillian Anne (4 晚浪漫旅程)
Expedia 真實旅客評價
4/10 一般
2024年7月18日
The premiere is not worth it!
i expected better service from the premiere. First the security guard sends us on a wild goose chase, and then the hotel tries to bill us for parking TWICE.
Then the premiere room had burned out light bulbs, clocks set to the wrong time, stuff i might expect at some flophouse motel.
Mark F.
Mark F. (3 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年7月8日
Gaby
Gaby (5 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年6月30日
Nicole
Nicole (6 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年6月29日
Pamela
Pamela (5 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年6月26日
Sara Brittany
Sara Brittany (5 晚行程)
Expedia 真實旅客評價
4/10 一般
2024年6月25日
Markus
Markus (8 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年6月13日
Good, but better on the Belagio side
Barbara
Barbara (3 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年6月13日
We will stay with you whenever we re-visit Vegas.
All good
Dale L
Dale L (3 晚浪漫旅程)
Expedia 真實旅客評價
6/10 不錯
2024年6月11日
2 nights in Vegas
I expected more out of this hotel. It felt like the property was old and dated. Check in took forever, even at 10pm. The city view from my junior suite was not spectacular. While it’s on the strip, I feel like it’s a bit farther away from the center of the strip. It was not what I expected. I ultimately expected more out of this hotel and was disappointed.
Kush
Kush (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年6月7日
Everything
mark
mark (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年6月5日
The Venetian is a very good property.
Adam
Adam (5 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年6月2日
Loved the privacy and Prestige Club treatment for its guests
Gary
Gary (4 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2024年6月2日
Melanie
Melanie (3 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年5月30日
We had a king suite with the prestige club package and it was wonderful. Our room was gorgeous with a great view and the cocktails and food were so good. Also, every staff member we interacted with was super kind and accommodating. I didn’t love how early the pool closed but it really did not hinder our experience.
Traci
Traci (3 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2024年5月27日
hyojin
hyojin (5 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年5月24日
Loved the breakfast and appetizers in the lounge, and the separate check in and check out, which is great when the lines are long. Great hideaway from the smoking masses on the casino floor!