When I booked the stay it was not conveyed that there would be no housekeeping service on the 25th. In addition, none of the lights near the beds were plugged in and functional nor did the usb charging ports or outlets working. I expressed my concerns with the staff and they assured me that maintenance would be notified and remedy the issues but they didn’t. I also think it is observed to have to pay a parking fee and we didn’t even use the parking garage.
Rashad
Rashad (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月4日
Hotel Excellent, Parking Lot concerning
The hotel is excellent. The parking lot is unsafe because of vagrants checking for unlocked cars and unlit park across the street. This hotel needs a gated parking lot and on site security.
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2024年12月2日
Kyondra
Kyondra (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月24日
Everything was amazing
Serina
Serina (1 晚友伴旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年11月19日
Cynthia
Cynthia (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年11月14日
Michael
Michael (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月7日
Zandarie
Zandarie (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年11月2日
Not what we expected from a Hilton facility. The desk chair in our room had a 6’ gash/hole in the seat. The TV remote wouldn’t turn on the TV.
The restaurant looked beautiful but had an extremely limited menu.
The people however, were very friendly
James
James (1 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年10月28日
Beautiful & Historic Scenery
Nice hotel with friendly professionals. Fransico was there when I checked in. Very knowledgeable of area and very kind. I was in the area to visit family and i didnt know Ray Charles was from Albany. There is a beautiful park directly across the street with his statue. You can hear his music playing softly but clear. As I got closer i notice like a riverwalk and walking trail. Very clean and peaceful. I truly enjoyed my stay.
Janette
Janette (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月26日
Antwan
Antwan (1 晚行程)
Orbitz 真實旅客評價
4/10 一般
2024年10月25日
Never checked in . Tried repeatedly to cancel but got no help from manager
Henry
Henry (1 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年10月22日
Poor Service at the Hilton Honors of Albany, GA.?
Our experience at the Hilton Honors In Albany, Georgia was terrible. The service was below average. We called the front desk to ensure that our room was clean and towels were replaced upon our return at 11:00 p.m. To our surprise, our room never received the required service.
James
James (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月19日
Hoe Seung
Hoe Seung (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月18日
Good location in this small town.
Nicholas
Nicholas (1 晚浪漫旅程)
Expedia 真實旅客評價
4/10 一般
2024年10月16日
Property outside was very dirty staff were very rude at front desk! We’re not helpful when asked about dining in area and app Expedia said breakfast included and when tried to eat breakfast they said there’s a fee of $10-15 per person! Do not recommend!!
Pamela
Pamela (1 晚行程)
Expedia 真實旅客評價
4/10 一般
2024年10月16日
Avoid the restaurant. We waited over an hour for wings we never received. Got yelled at by staff for making my plate at breakfast (not sure why) and the toaster is “just for show.” These are just the highlights, it was a circus.
Lindsey
Lindsey (1 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年10月14日
The front desk staff were excellent…great customer service. Patrice and Taylor deserve a raise. We, and many others, evacuated from Hurricane Milton. There were also a ton of 1st responders staying at the hotel waiting to dispatch to Tampa Bay. The staff handled the extra work with grace, so professional.
Glenda
Glenda (3 晚浪漫旅程)
Expedia 真實旅客評價
2/10 欠佳
2024年10月12日
This was the dirtiest hotel we've ever stayed in. If it wasn't so late at night that we arrived after evacuating from the hurricane, we would have left. The carpet and furniture were so old and full of stains. The sheet on one of the beds has 2 stains on it. And then to top it off, there is music playing all night long from across the street that you hear in your room.
Jacqueline
Jacqueline (1 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年10月11日
The staff was very friendly, and I had interactions with the front desk folks and maintenance. All were very helpful. I suppose it's because of inflation, but the breakfast wasn't free, as a matter of fact it was $16. There was a time when hotels like this had some amount of free breakfast, some even hot breakfast. Fortunately I brought enough food that I did not need to pay this high price. Parking was all in the back, and not terribly convenient. The hotel was full so parking was difficult.
Barry
Barry (3 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年10月11日
Great stay, clean hotel, great location!
Customer service was top notch! The lobby was beautiful. The area was fantastic. Pet friendly & you can’t even tell. Well maintained. The rooms are a little outdated, but well kept & very clean. AC worked amazing. Close to beautiful parks & playgrounds for kids. Although I wish breakfast was included. For the price of the room, they can add that. Dinner I can understand paying for. But a complementary breakfast would be a nice touch to staying here. All in all, I’d stay again in a heart beat. Albany is a cool town!
Travis
Travis (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月10日
EXCELLENT
We were evacuated from Flirida due to hurricane milton. We couldnt ask for better hospitality. The service, food, rooms, employees were amazing and put us all at ease during a difficult time