The staff was truly wonderful — kind, polite, and always willing to help. Unfortunately, the same cannot be said about the condition of the place. The room was extremely dirty and clearly hadn’t been properly cleaned or maintained in a long time. I even considered asking for another room, but after seeing the overall state of the facilities, I realized it wouldn’t make much difference.
My daughter was supposed to sleep on the sofa bed, but it was so dirty that I preferred to let her use her own air mattress instead. The bathroom and floor also felt neglected, giving the impression that housekeeping is not being taken seriously.
I rarely write negative reviews, but I believe it’s important to be honest so that other families are aware before booking. The staff deserves recognition for their kindness, but the management urgently needs to improve cleanliness and basic maintenance.