we booked a normal room, but they turned out arranged me in a low floor easy access room (room: 710) even i requested a higher floor room.
When i made the booking in hotels.com, it said there will be free upgrade of room type with my gold membership, but they gave us nothing!!!
the shower of the room doesn't even have a door, which was so cold when taking shower, and mold was everywhere in the shower room.
the left side of the drape do not mount properly, leaving bring light coming in every morning.
this was the 2nd time i stayed in this hotel, while the overall feeling for the first stay was great, this time was really bad.
my colleague staying in room 810 also sharing similar feeling about the shower room, and most important, she felt the room wasn't clean properly everyday as she can found a lot of hair left on the floor at the 2nd and 3rd day of staying.