We only booked this hotel due to proximity of the ELO gig at Hyde Park. After the cancellation was announced we tried to cancel the booking but they refused to cancel or move the booking to another date. I know we could have had a refundable rate but firstly the price of the hotel was inflated solely due to The Hyde Park events and surely some common sense should be used. Premier inn have a cancellation policy for their hotels next to arenas and if the hotel inflates prices due to their positional advantage then surely they should do the honourable thing and allow us to move the dates in the event of cancellation. Consequently we have had 2 nights in an expensive hotel making last minute plans to fill in the time.
Trevor
2 晚行程
6/10
Check in was wonderful, friendly, engaging staff. Very easy.
The location for us was great bordering Hyde Park.
When we got up to the room, someone had cut their toe nails and left the remains all over the floor, so clearly the clean routine was not great.
It was sorted while we were out.
Disappointingly I had emailed the hotel before regarding our stay and they chose to ignore the email.
Deborah
1 晚行程
10/10
Judith
1 晚行程
6/10
False fire alarm at 7.30am.
No hot water in the morning.
No aircon in room (it was 30 degrees in London!!).
However staff were exceptional.
Paul
1 晚商務旅程
8/10
Diane
1 晚友伴旅程
10/10
ISAMU
3 晚行程
10/10
Excelente localização, bem cuidado, novo. Recomendamos
ROGERIO
5 晚家庭旅程
10/10
Beautiful room. Clean and comfortable. Our view of Hyde Park was stunning! Service was great! We really enjoyed our stay!
Michelle
2 晚行程
8/10
Stay was nice, breakfast staff .. basically nice.. expense for a “ continental breakfast!
真實旅客
1 晚家庭旅程
8/10
Rachael
1 晚家庭旅程
10/10
Adrian
3 晚家庭旅程
8/10
PEKKA OLAVI
1 晚行程
6/10
Mike
3 晚行程
4/10
Staff started vacuuming the corridors outside our room at 3 am!!!
真實旅客
1 晚友伴旅程
8/10
Lovely staff everything seamless
Hotel a little tired
BRIAN
2 晚行程
8/10
Miss
1 晚友伴旅程
8/10
OK for London but not fabulous vale for the cost.
Lookind a bit tired, needs an update
真實旅客
3 晚行程
8/10
A basic amenity hotel but a very nice location.
Shirley
1 晚行程
10/10
Only stayed one night. Great location and the room was very clean. The bed was very comfortable.