Only one comment regarding potential ‘hidden costs’ as the original booking included free breakfast buffet and the hostess mentioned we were entitled to one free coffee and one free tea. We then proceeded to order two lattes.
During check-out, the receptionist stated there was an 11 AUD balance. I was quite perplexed, the room was pre-paid and nothing was used or ordered to incur any incidental charges. I inquired about the source of this charge and it was replied that it was an additional coffee from breakfast.
Incredulous, I mentioned what the hostess said and the receptionist said that the free buffet was for the entire booking as well as the free coffee and tea offer. This meant by interpretation, only one coffee and one tea could be ordered - we ordered no tea, just two lattes; therefore one latte was “extra cost”.
It was an absurd rationale although I decided to just pay the charge. The receptionist proceeded then asked if I wanted to use the CC on file for deposit. I asked if I could pay cash and the answer was no; therefore, I was again perplexed - isn’t that the reason for a deposit? What created the necessity to ask if I wanted to use the CC on file, especially if cash is not accepted?
Otherwise, the overnight stay was relaxing and comfortable. No additional comments.