The hotel is beautiful & the staff were friendly & helpful. Sadly, there were many missed opportunities for great service & errors in our stay that made our honeymoon disappointing overall.
For starters, we purchased dinner & a show ahead of time, but were still presented a full bill, even after showing our server our voucher. They fixed it the next day & sent us complimentary cocktails, which was nice but still an inconvenience.
Unfortunately, our experience kept getting worse. A front desk agent mistakenly called our room saying we needed to check out even though we had just arrived. He recognized his mistake & apologized.
After, we had asked for a small load of laundry to be done but were asked to count up our dirty Landry, account for every item and fill out a form so they could charge us. I explained that the price didn’t matter, we didn’t want to take away from our honeymoon experience to add up/ fill out paperwork. Again, not a big deal, but just another missed opportunity to offer great service & make it easier for us to relax & enjoy our honeymoon. We decided it was more convenient to do our laundry elsewhere.
Finally, at checkout, a bellman stopped by to let us know he would be getting our bags, but for some reason they weren’t available when our taxi came at 11:30. We had a reservation to get to & the hotel staff didn’t know where our luggage was at that time.
We received our luggage later (we had to come back) but were disappointed with our experience.