We were given an upgrade on arrival, which was nice, but if this was the upgrade, who knows what our original room was like!
This is not a five star hotel. The decor is dated and very tired. Plug socket in the bathroom was pushed in, out of its frame. Sash window cord was broken. Air conditioning was set at 24 degrees and could not be reduced. Wardrobe drawers didn't close. There were nail varnish stains on the carpet and a cigarette burn on a chair.
On the plus side, it's very central, the The Palladium next door, Carnaby Street opposite and Oxford Circus within a 5 minute walk.