We were fine with the hotel initially, however on our second day of a four-day stay we were asked to immediately vacate both of our rooms because of a 'maintenance issue' that they wouldn't elaborate on. They told us they would put us up in a 'better' hotel but the hotel they offered was actually one less star with terrible reviews, so definitely a downgrade. We said no to paying the same price for a downgraded hotel, so they said they would give us a refund but we were on our own to find a new hotel for the rest of our trip. Having to find a new hotel for our entire family in New York city with absolutely no notice only one day into our vacation was pretty terrible. I still haven't received a refund, but they said it has been issued.
真實評價
10/10 完美
Maria Clara
2022 年 7 月 16 日
Clean, friendly staff, parking, and location. Will definitely stay here again.
真實評價
10/10 完美
JANICE
2022 年 7 月 15 日
Good
真實評價
10/10 完美
Detionne
2022 年 7 月 14 日
Great stay
真實評價
10/10 完美
Colin
2022 年 7 月 8 日
Very clean and well-kept rooms, with enough space to take care of business while on my trip. Rare for a NYC hotel at this price point to check all those boxes!