Completely Unacceptable – Avoid This Hotel
Our stay at America’s Best Value Inn in Stonington, CT, was a nightmare. The only employee on-site did not speak a word of English, making it impossible to get help. In an English-speaking country, there should be fluent staff on-site—not just over the phone, where we were forced to give our credit card details to someone who sounded like a child. We received no receipt, no invoice, and no confirmation of charges.
The room was just as bad. A one-inch gap around the door let in freezing air, making it impossible to stay warm even with the heat blasting. The bathroom was like an icebox, and to make things worse, there were no comforters—just thin top sheets, totally inadequate for winter.
The TV had no channels, and despite the hotel being nearly empty, they placed us directly below the only other guests, who jumped and stomped all night.
This hotel’s definition of “value” is misleading. The photos online are completely false, and the experience was unacceptable. If you expect basic service, comfort, or even proof of your charges, stay anywhere else.