The check in experience was horrendous, I paid for the room weeks in advance, I was reassured that day around 12 pm that I can come anytime to checking in after 3 pm, there is no specific time, and after the Warner bros studio tour London I went to check in around 11:20 pm and my room was given away even though I paid for it in advance and I was reassured that checking can be done anytime after 3pm. During this situation I was told to wait, and I waited for over an hour, even though I kept demanding explanation, wasn’t given much. In the end they sorted a room out that was not very clean? The bathroom was dirty and the whole experience was really not nice. Terrible, would not recommend staying here