According to Hotels.com I was booking a room that slept 4. Room only had a king and a lounger. I called customer service and while the agent did try to get a rollaway bed (none on property), he could not get us a new room because it wasn't booked with Hilton directly. I asked the front desk if they could get us a room that slept four. They did with no questions asked. Make sure you know what you are booking and don't bother with customer service, just ask the front desk
Michael
Michael (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月7日
Andrew
Andrew (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年12月1日
They bump the hotel.com booking for Hilton Honors
Hotel was fine. Decent location to the convention center. Upon
Check in they had gave away my double queen room to people who “check in ahead online.” These are Hilton Honor guests. So they bumped the third party booking people. Just an fyi. Over three days they placated me. Two different managers Bre and Ashley, did not return my calls. And the desk staff never followed up. hotels.com had to get involved.
Shannon
Shannon (3 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月28日
Bad
The check in was Saturday to Monday. I was charged Friday to Monday. I added Tuesday and the hotel said I was overcharged they changed the price and said I would be refunded the difference. This is the 3rd time I had issues with you.
Leonard
Leonard (3 晚友伴旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年11月28日
Michael
Michael (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月21日
Girls trip
Nice clean room, and exactly what we needed
Julia
Julia (1 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月19日
Dorothy
Dorothy (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月19日
Monica
Monica (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月18日
Carol
Carol (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月18日
真實旅客
3 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2024年11月16日
Patrick
Patrick (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月10日
Easy peasy
Great staff, on Wednesday there is a free happy hour!
Sayward
Sayward (1 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月8日
Good overall
Got a key card for a room that was occupied. They corrected it quickly and were very apologetic about the situation. Overall the stay was good.
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
6/10 不錯
2024年11月6日
The room wasn’t bad but we did have some things happened that were not excepting. First thing was we were told there was only $50 Valet parking we could not park the vehicle ourselves. One of the times we requested our vehicle we waited over 25 minutes for it…Then we went to check into our room at 3 at check in time and we were told our room wasn’t ready and we didn’t get to check in till 3:40. When we checked out it took over 15 minutes to get our car.
Staff is doing an amazing job! They’re are 70,000 people in Indy for Taylor Swift. The entire staff has been polite, helpful, efficient and awesome!
Amanda
Amanda (1 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年11月3日
It was a very busy week for the hotel as FFA National Convention was in town but they seemed super prepared. Breakfast remained delicious and well stocked, room seemed very clean and the staff was so friendly and helpful. The hotel is also in a safe and beautiful area, centrally located, and tucked right next to the canal. We thoroughly enjoyed our stay!
Kelly
Kelly (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月3日
I'm happy this hotel popped up when I was looking up hotels a month ago that were a walkable distance from the Lucas Oil Stadium. Other hotels were super pricey because of the Taylor Swift concert and this one was the least expensive. It was convenient and an easy, straight 20 min walk to the stadium. Room was nice and clean. Staff was friendly during check in and check out.
Kristy
Kristy (1 晚友伴旅程)
Expedia 真實旅客評價
8/10 很好
2024年11月3日
Great room for the night. The hotel and our room was clean and spacious. Breakfast was fabulous and staff was pleasant. Our room was very loud: the hallway and the street. Overall it was great.