We usually stay at this property 2-3 times per year and have for the last 5 years. We learned earlier in the year this property had been sold and is under new management. We were not allowed to check in early even though the maint tech employee onsite told us our room was ready. We arrived to NO HOT WATER, messaged in the morning took them all day and we arrived back to tools all over the bathroom and the bathtub faucet taken apart. We were left with no towels after the tech used them all and were brought no additional towels as promised. The tech arrived smelling heavily of marijuana and we had to sit in our room for 2 hours with our 2 daughters while this tech is high out of his mind trying to fix the water issue. When he was finished chunks of dirt kept running out of the faucet. We couldn't really shower during our 3 night stay. The outside stairs are crumbling to the point where it appears they are going to give out any moment. There isn't staff onsite anymore so you are left with text messaging a person who could care less about the issues going on. DO NOT RECCOMEND STAYING HERE!!
Miles
Miles (3 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年10月12日
NO GOOD! DON'T STAY!
No one was there to check in, 3 other families from long distance and couldnt check in. The women checking us in was across seas. She wanted pics of my license, cc, and additional fees that werenot on hotels.com. and NO CODE TO GET KEY AND NO SECURITY GUARD TO CHECK US IN LIKE SHE SAID! SO WE LEFT!
Hayley
Hayley (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年9月20日
My stay was…..
The stay wasn’t too bad. When I went into the room there was an open drink container on the counter. So maybe a bit more housekeeping and also cleaning of the fans would be good because there is a bunch of dirt on them, but the value for price is there not anything that can’t be dealt with
真實旅客
2 晚行程
Hotels.com 真實旅客評價
8/10 很好
2024年7月24日
Monica
Monica (3 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年7月21日
Chris
Chris (2 晚行程)
Expedia 真實旅客評價
4/10 一般
2024年7月19日
Dirty hotel, no office to help. Broken fan, everything old
Vitalina
Vitalina (4 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2024年7月17日
2/10. Not the best experience for family.
There's bo lobby or check-in area. They texted a code that didn't work, and it took SEVERAL calls and texts (over 20mins) to get ahold of someone. Was missing a lot of essential. To name a few - no ice, no hair conditioner, no ac units, etc. There was no screen in one of the windows to the bathroom and an alley way that seemed fairly unsafe. The front door didnt latch fully. No cleaning up during the stay so the amount of sand was insane. Lastly, the water was hot and we couldnt get it to just be cold.
Serena
Serena (3 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年7月1日
Elizabeth
Elizabeth (3 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年7月1日
Carri
Carri (2 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年7月1日
Safety, maintenance
Huge Safety concerns on this property, railing of balcony was loose, Aswell as the concrete was cracked.
RobbertJan
RobbertJan (4 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年6月19日
I appreciate that it was a contactless check in process and the location to the beach was right across the street. There are also plenty of dining options available and convenience stores around for last minute items. The local bus service also stops in font of the location in case you want to see a little more of the city.
Erica
Erica (1 晚家庭旅程)
Expedia 真實旅客評價
2/10 欠佳
2024年6月18日
Maria del Carmen
Maria del Carmen (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年6月14日
Better then sleeping at the Walmart parking lot…
Building needs regular maintenance on the second story balcony, walkway. I highly recommend that they tackle the railings on the staircase and fix the corrosion on them. Also, can they be more upfront about the additional credit card charges???
Salvador
Salvador (2 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年6月10日
Quick beach trip
While the room was updated and clean there was two bath towels but no wash cloth or hand towel. There was a Kleenex holder on the table but no Kleenex in it. Took a while to sign in to Wi-Fi, then it didn’t work. I had to take the coffee maker in to bathroom to plug in because the cord was to short to reach the plug where it was. Or I could have put it on the floor to use. Location is great, the shower was new and clean, good choice of bed pillows.
The room is very small, but it was just me so not a problem.
Jennifer
Jennifer (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年6月10日
Jose
Jose (2 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年5月31日
There was no housekeeping on site had to call or text for fresh towels and bedding and then wait until they decide to deliver them....got locked out of our room because the pin pad did not work we had to stand in the cold wind for half an hour before the door was unlocked because nobody is on site....there was construction going on the entire time we were there
Dave
Dave (7 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2024年5月27日
Rick
Rick (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年5月20日
Krystal
Krystal (2 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年5月7日
Nice little hotel located across the street from the beach. Parking is a little cramped
Archie
Archie (3 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2024年4月26日
Nice motel
It was just right for the price looking toward a park at the beach. Check in was difficult, as no one was there with no office. Bed comfortable, remodeled, nice view and nice little patio outside our door. Walking distance to everything on Imperial beach proper.