We reserved and paid for a premier suite on the ground floor. My husband is handicapped and cannot climb stairs well. I put in the notes on hotels.com that were needed a ground floor, and when the resort called two days prior to our arrival, I confirmed the premier suite and ground floor. I also let them know my husband is handicapped. The resort has no elevators. When we arrived i was told there was no premier suite available on the ground floor. I was not offered an ADA suite. The only available was a downgraded regular suite. The suite was an absolute disaster! It was literally rotting. All cabinetry, furniture, tables, lamps, and appliances were very old and damaged. Lamps literally glued together with pieces missing from the shade. Cracked tile. Mold all over the bathroom trim. The screen porch glass doors were terrible to try to open. The carpet was covered in burns holes, the screens were filthy, their was garbage floating in the ponds. The location of our suite was directly behind the entrance sign, so all night every car that came in shined right into the master bedroom window. There was no shampoo or conditioner in the dispenser. The list is incredibly long. The staff was condescending and paid no regard to our situation, offering to waive the resort fee as the only remedy.This is how they treat their guests with disabilities.....absolutely disgusting. We would NEVER stay here again.