I recently stayed at Catalonia , expecting a relaxing getaway to celebrate a special occasion with my fiancé. Unfortunately, our experience was far from enjoyable due to the disrespectful treatment we received and numerous issues that completely ruined our vacation.
From the moment we arrived, it was clear that customer service was not a priority at this hotel. The staff were dismissive and unhelpful, making us feel like we were an inconvenience rather than valued guests. We encountered significant problems with our reservations, especially when it came to dining at the hotel’s restaurant. Despite booking well in advance, our reservations were either misplaced or ignored, leaving us waiting for extended periods or, worse, without a table at all.
This was supposed to be a special trip—a gift I had worked hard to give my fiancé. But instead of enjoying our time together, we were left dealing with one issue after another, with no apologies or attempts to rectify the situation from the hotel staff. It's incredibly disappointing to have a vacation I had eagerly anticipated turn into a stressful and frustrating experience.
For the amount we paid, we expected much better service. Unfortunately, Catalonia failed to meet even the most basic expectations of hospitality. I would not recommend this hotel to anyone looking to relax and enjoy their time away. It’s simply not worth the risk of having your vacation ruined.
