The road to get to the hotel is a dirt road and would break your cars muffler if you are not careful.
The pool was green and dirty, this included all the of 3 of the pools.
They did not have a bartender at the pool and the location could not be any worse as it’s in the middle of a slum.
It’s such a bad hotel we left after two nights , and our stay was for 4 nights. I had to go Cancun.
The lady at the register was the most unhelpful person, we asked for her to provide Expedia phone number and she could not help with anything:
Richard
Richard (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月22日
Ruth Mercedes
Ruth Mercedes (4 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月25日
Enrico
Enrico (3 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年12月13日
Elias
Elias (6 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月12日
Bien en general, pero tienen que mejorar su acceso, y el servicio a la habitación.
María Carmen
María Carmen (4 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年12月9日
Terrible Service and Breakfast
Terrible breakfast. It says 'Continental Breakfast' but the service is poor. Limited options which is delivered at your room (fruit run out on the second day). The housekeeping service is poor and they did not change/renew used towels.
Giordano
Giordano (8 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年12月7日
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2024年12月7日
The property is clean and quiet place to relax.
felix
felix (7 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年12月5日
Hannya Zasil
Hannya Zasil (3 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年12月4日
The restaurant was not open, the plunge pool was not cleaned and was low on water, there was hardly any water from the shower making it impossible to wash my hair. We stayed 3 nights and originally booked 7. Would not return.
Kathryn
Kathryn (7 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2024年12月3日
The place is clean and quiet, good attention and service
David Silva
David Silva (4 晚家庭旅程)
Expedia 真實旅客評價
4/10 一般
2024年12月1日
Ikke å anbefale
Her ville jeg ikke bodd igjen. Dårlige veier, dårlig beliggenhet, dårlige fasiliteter. Frokosten ble spist på rommet i plastkopper og papptallerken, da ingenting var åpent av restaurant etc. Alt bar preg av dårlig vedlikehold. Mye støy og hunder rett utenfor. I tillegg var det ingen håndklær i fellesområder og kun et par solsenger hadde puter. Håndklærne fra flekkete og putene var klumpete. Dusjhodet var fullt i kalk og varmtvann gikk tomt raskt. Dolokket ville ikke holde seg åpent, mange små ting. Ellers virket rommet rent, selv om det også var dårlig vedlikeholdt. Jeg skulle ønske jeg hadde visst om dette på forhånd, siden bildene ser så fine ut. Føltes ikke trygt å gå langs veiene rundt hotellet da det var mye trafikk, mørkt og ikke skikkelige fortau. Totalt sett ikke en god opplevelse, det eneste positive jeg kan dra fram er utsikten fra bassenget på taket, fine planter, rent i fellesområdene.
Elisabeth
Elisabeth (7 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年12月1日
The property itself was fine but the area around the facility was difficult to navigate because the poor condition of roads (poorly or unpaved) potholes, terrible signage. I will not be back.
William
William (6 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2024年12月1日
El hotel es muy bonito. El personal es amable, las instalaciones limpias. La habitación super cómoda. Pero al menos los dias que estuve no habian bebidas en la alberca. El cenote no tenia acceso, no se si con las construcciones se daño la circulacion del agua porque se veia algo turbio. Con la experiencia vip de expedia nos incluyeron desayuno, con buen sabor y suficiente porcion. Si lo recomiendo. Me volveria a hospedar sin problema.
Carolina
Carolina (2 晚浪漫旅程)
Expedia 真實旅客評價
2/10 欠佳
2024年11月30日
This hotel was nothing it looked liked on the pictures I booked Expedia should definitely do research before allowing people to book hotels. There were no amenities at this hotel bar restaurant all closed. Roads were very bad it’s in a very dirty neighborhood. As far as breakfast not worth it at all. I saw a roach in my room. Plunge pool, and all the other pools were very dirty looked like it had not been cleaned for days. During check in I was told the guy that takes the Expedia booking was unavailable and would need to wait till he came back or I had to keep calling on WhatsApp to see when he would be back. Worst hotel false advertising all around …
Anaisa
Anaisa (5 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年11月29日
A nice hotel for the city
Britnee
Britnee (2 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2024年11月27日
John
John (6 晚行程)
Expedia 真實旅客評價
4/10 一般
2024年11月25日
Friendly staff. No hand or face towels at all just two bath towels. Breakfast is brought to you and it’s okay. No pool bar no restaurant. Pools are not clean only the rooftop pool is clean due to no trees hanging over it. Close to authentic Tulum and strip.
Athena Alexandria
Athena Alexandria (3 晚浪漫旅程)
Expedia 真實旅客評價
6/10 不錯
2024年11月24日
Krystal
Krystal (6 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年11月23日
Está Exelente que tengan utensilios y electrodomésticos eso me encantó !!
Joseph
Joseph (5 晚浪漫旅程)
Expedia 真實旅客評價
6/10 不錯
2024年11月21日
The property definitely didn’t have everything it said internet was horrible and the lights went out a few times
Brittany
Brittany (3 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年11月21日
Sehr schöne Anlage, tolle Zimmer.
Leider hat das Frühstück (kein Buffet) immer sehr lange gedauert, daher am Ende nicht mehr genutzt. Liegt in einer etwas sehr armen Gegend, hatte aber nie Angst im Dunkeln das Hotel zu Fuß zu erreichen.
Poolbar und Restaurant waren geschlossen
Xenia
Xenia (10 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年11月20日
Rooms are super cute! Was a little disappointed by the size of the outside “jacuzzi” that didn’t even get hot. The room service was alright but the vibes of the overall hotel were good.
Michelle
Michelle (3 晚浪漫旅程)
Expedia 真實旅客評價
4/10 一般
2024年11月20日
The property managed by 2 different company that are fighting between of them , so there are many problems that affect who stays there. Very disappointed!