I arrived at the property - and they cancelled my stay… at 8 PM on the night of my stay.
The decision was “final” and I had no recourse even after calling customer service.
I scanned my drivers license and the response after reviewing my license they couldn’t verify my identity and the stay was invariably cancelled.
Gordon H
Gordon H (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年8月12日
Wonderful rental!!!
We were in Nashville for a quick trip and elected to stay at this property. What an amazing value!!! This place was convenient to downtown, clean, and 100% a place I'd recommend to anyone.
Ruben
Ruben (1 晚商務旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年8月4日
Alexus
Alexus (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年7月20日
Theresa
Theresa (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年6月27日
The place is AMAZING, we loved the location. The only thing we didn't like was the beds! Too hard for our tasting but overall we loved it. All the kids had their space which was a plus!
Brenda
Brenda (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年6月4日
Excellent property - loved it - would highly recommend and return again
Kathryn
Kathryn (3 晚友伴旅程)
Expedia 真實旅客評價
8/10 很好
2024年6月4日
Everything was great except the TV took way to long to get up and working
Angela
Angela (2 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年5月20日
When I travel, the #1 thing I look for is a quiet place to stay, and this place is perfect. Not only was it quiet but it was really clean and right down the street from countless great eats. I'd definitely stay here again.
Adrian
Adrian (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年3月27日
Timothy
Timothy (3 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年2月26日
Upon check-in to our department and discovered that the previous guess had vomited all over white carpet and bed frame in one of the rooms. It was very noticeable/ visible and had a terrible odor. However, the cleaning crew managed to make up the entire room around the pile of vomit which was left untouched. Clearly they did not communicate this to Sonder. We had to repack our entire vehicle and go to a less desirable property that solder offered us. There was zero compensation or apology. When I reach out to customer service they told me that it was my fault for picking the less desirable property. They even changed the code on the first place so quickly that I couldn't do a final sweep around the room to make sure we grabbed all of our things. Horrible communication. Zero customer service. You can only chat with someone online. Not a real person bad bad bad
Elizabeth
Elizabeth (5 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2024年2月19日
Check in was a nightmare. It took us about 40 minute while we verified our personal information and got support on the phone. Make sure you review the Sonder check in info and download the app before you consider booking this.
Alfredo
Alfredo (1 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2024年1月7日
Nice and spacious
Very nice to have so much space! Huge bonus for everyone to have their own bedroom & bathroom. Investing in some memory foam mattress toppers would do wonders for the lack of comfort in extra firm beds. We loved the location and all the restaurants and coffee shops we could walk to. It’s a great place to stay.
真實旅客
3 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2023年10月31日
Magnifique !!
Isabelle
Isabelle (5 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2023年10月29日
It was wonderful to have our own bathrooms and appreciated the clean and spacious kitchen, dining and living room.
Nancy
Nancy (4 晚友伴旅程)
Expedia 真實旅客評價
10/10 完美
2023年8月10日
There was a lot of places to eat at within walking distance. My only complaint was the beds were very squeaky.
Margaret
Margaret (4 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2022年10月8日
Ziel sonder
The apartment was beautiful and modern, with a lot of space. The parking was convenient. However, the master bed was broken and noisy. All beds were rock hard. There were no window coverings in 2/3 bathrooms. There were stains on the bedsheets and pillow cases.
Lisa
Lisa (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2022年8月27日
All good, space was clean and spacious. Well equipped. Will stay again.
Rajat
Rajat (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2022年8月12日
Cynthia
Cynthia (4 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2022年7月28日
Great location for a family
Made a trip for my daughters birthday and didn’t want to stay right on Broadway and we normally love the outskirts of the city and Germantown didn’t disappoint. The location was great and close enough for us to walk to where we wanted or take a quick drive. Sonder was in quiet area and the only complaint I have is on the overall cleanliness of the apartment. We have to put the dishes on to wash since they seemed to still be dirty and floors needed to be cleaned. Overall I would recommend and stay again.
Stacy
Stacy (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2022年7月26日
We were in Nashville for two nights. The property was in a perfect location in Germantown. As it was a family trip, we did not head to Broadway or any bars. Germantown was perfect for us with its many restaurant options and cute, quiet streets.
The property was very clean and well-kept. The kitchen was stocked with all of the utensils and dishes needed to make a meal. I would highly recommend Sonder at Ziel Haus for anyone looking to visit Nashville. We walked to the state capital and enjoyed several of the restaurants nearby.
Tammy
Tammy (2 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2022年7月22日
Overall, this is a lovely place to stay. The amenities were very nice, super well equipped kitchen. Big complaint; although the floors in the common area were vacuumed, the floors themselves were dirty such that when walking around barefoot, our feet were noticeably black. If not for that I would have given 5 stars.