Nice breakfast, good cooked English breakfast and continental breakfast available, however, this was less varied. Bar and drinks were nice. Pool is nice but gets very busy during the day, and has a steam room and sauna, so lots of facilities. Good location for Cloud cable car and O2 arena.
Room was clean and turned over daily, however, we were let down during our 10th anniversary weekend as had booked specially but nothing was organised and miscommunication with staff/hotel management whom promised a token but this occurred.
Overall, good hotel and chain, and with more care and attention could be very good.