阿爾艾茵的4 星酒店，設有 2 間餐廳和免費水上樂園
Good check in service. The vew of my room was very…
The top of the Mountain View you never forgot!
提提你，儲齊 10 個印花即可兌換 1 晚獎賞*住宿
可安排提早入住，但需額外支付房價 50% (視乎供應情況而定)
可安排延遲退房，但需額外支付房價 50% (視乎供應情況而定)
可提供摺床，但需額外支付每晚 AED 150.0
自助早餐需額外收費，成人約為 AED 65，小童約為 AED 35
住宿採用消毒劑進行清潔；各批旅客入住之間以消毒劑清潔經常觸及的表面；床單及毛巾以至少 60∘C/140∘F 高溫清洗。
每間客房在各次預訂之間會留空至少 24 小時 日。請注意，不同國家和住宿的文化和旅客政策或會有所不同，顯示的政策由住宿提供。
Even though the hotel is not that new anymre, it is a lovely place. The staff is super friendly, the breakfast was nice, and the surrounding mountain creates a special atmosphere. Altogether, we had a very pleasant stay.
Christin, 2 晚家庭旅遊, 2021年02月12日
Hotel was good. We initially booked a deluxe room but gave us a free upgrade to a superior room when we checked in, which was awesome. The room needs some maintenance though, AC control is not working properly, toilet flush is weak, shower is not working properly (we need to put something in the pin to open the shower to keep it going). But these are just minor things, everything was taken over by the great view that we had. Will we come back? Maybe no, once is enough. Just to experience the hotel’s location.
1 晚旅遊, 2021年01月06日
It was a good experience at the property, you can enjoy the weather. Staff specially restaurants are not that friendly.
Komal, 1 晚旅遊, 2020年12月31日
We had a great stay. The hotel was one of a kind, located on top of the mountail (Jebel Hafeet) and in fact quite fresh - even chilly at night time, in December. (Can't wait to visit it in summertime for a break from the scorching heat of the "lowlands".) I found the staff very (VERY) professional. Ms Thereza and Mr Ali in particular, but also the excellent chef at Belvedere restaurant, the manager and all the staff at breakfast whose name I cannot recall, made it a great stay over Christmas day 2020. (The Christmas dinner and also a quick lunch we had the following day were excellent, quality- and taste-wise; frankly so, for our often too demanding European palate :-).) I had read various negative reviews before coming here, and almost cancelled our booking because of those, but quite honestly, I didn't find a glimpse of a negative experience or a point to raise, asides what cannot be helped: anti-Covid19 measures that made breakfast a race at peak hours (nobody's fault) or the night chill that sometimes prevented us from enjoying our drinks till late on the great balcony at Al Khayma café (still, the staff did their best to accommodate any request we had, any given time.) Same goes for the reception staff at the lobby, and for the room catering staff. We will certainly visit this place again. Two couples and a child, for this matter. From Europe.
Ioannis, 2晚好友同遊, 2020年12月23日
We had to leave one day early Breakfast:i feel safe distancing was not followed as the restaurant was fully packed so we decided to skip the breakfast Service: My wife asked if she can go outside to the outdoor and she was told it was closed... to discover the next day it was open hotel: very outdated! We felt a very unease feeling with bug bites! We decided to leave one day earlier although we paid for it.
salim, 3 晚旅遊, 2020年12月12日
I am hotels.com gold member, was told I’d get a free upgrade, I did not. Was told the hotel was full, it was not. Was told the pool bar was open, it was not. The staff at the pool and restaurant were the least attentive staff I’ve ever come across. Breakfast served in cramped room with no ventilation. Had to ask to keep the doors open. Extremely high covid risk. Hotel it’s self is dated by 30 years, needs major investment. Apart from the view it’s a terrible hotel.
Abdul, 1 晚家庭旅遊, 2020年11月18日
This hotel is far from the 4 star it says it is. I would say definitely more like 2.5 stars. It is very much dated. Check in was slow, but I think it's because the hotel is very much understaffed. I was not offered any VIP amenities that is mentioned on Expedia either. Our room was large enough for the rollaway we asked for, but we had to remind check in to put it in our room. Also, we wanted two twin beds and were told someone would come separate them for us. This should be done before guests arrive. In our room, we were left two large towels. We went to call housekeeping, but phones do not include extensions, so we dialed 0. We were given one extra large towel and never given the hand towels we asked for (twice). Old towels are given when you check into the pool (we had to wait for someone at the desk, but again, hotel is understaffed). The grounds had lots of trash strewn about (guests are also to blame for this, but also the lack of staffing--the same lady who brought our rollaway was the same that was seen picking up trash at the pool and at breakfast). We did room service for dinner. Had to call after food was delivered to ask for ice (which comes in a big ice bucket without a top and with a spoon) and other missing items. Steak was definitely overcooked even though we asked for medium. For breakfast, we were allowed to sit 5 to the table though social distancing regulations right now should be 4. Very crowded in the area and uncomfortable for me.
Heather, 1晚好友同遊, 2020年10月29日
The room was clean but a bit run down. There was mould in the grout in the bathroom but the bed and facility’s were very comfortable. There didn’t seem enough staff for the amount of people and many of the facilities were closed or cornered off eg ice cream shop, restaurants, children’s play area.
Melanie, 2晚好友同遊, 2020年10月16日
It was disappointed. I really think that the Hotel needs an overall maintenance. All that was good of our visit was the staff that tried to do everything to help us and was going out of their way to make the stay better. Food was not good at all. Rice was over cooked. Meat was overdone. If we order one thing we was served with something else. But most of all the hotel need to get attention and really the maintenance need attention. Toilets was not working proper. Ac problem. Noises of the water pipes in the evening. Paintwork But a big thank you to the staff