I previously had a great experience at Crystalbrook Kingsley during a business trip, so I was looking forward to my stay this time. Unfortunately, it didn’t live up to expectations.
The room configuration was a bit unusual but manageable. However, the bed was not comfortable, which made for a restless nights. I was also surprised to find that there were no robes or slippers in the room. After requesting them, only one set was provided.
Another frustration was the lack of a bottle opener in the mini bar. I called to request one, but it took over an hour to arrive. By that point, I had already gone up to the rooftop bar to ask the bartender for help.
Overall, a disappointing experience compared to my previous visit. I expected better attention to detail, especially for a hotel of this standard.