Due to remodeling of main lobby they have everyone checking in and out at a big tent, very hot and not enough seating! This hotel is extremely uncomfortable for people with mobility issues and for older adults; very few ramps, too many stairs/steps! The service is overall good!!
Lisandra
Lisandra (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月25日
Victor Manuel
Victor Manuel (2 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年11月17日
Worst experience ever
My first room when Check in we was welcome pest in the room walking around the floor roaches everywhere in the bathroom and living area.
They change my room gave me a new room around 7:30pm at night
During my room switch I left my fiancé at the downstairs buffet to go move the luggage’s and comeback to the restaurant Casablanca
During the process me and my fiancé got loss without her knowledge of the new room number she was lost and no way of contacting me
Hotel staff was not helpful at all they kept pointing my fiancé to dark area when she ask where is the front seat had her wondering around the property loss
During her walking and me trying to find her they was a blackout the place went totally dark
My fiancé started crying in the phone with me I went to reception to help me find her
To call security they denied my request it can be language barrier some staff spoke English
I told the hotel reception to find her they was worrying about me yelling at them to find my fiancé they wanted to arrest me because I’m yelling if wasn’t when the light came on and my fiancé walking around the corner I said there she goes
She was emotional she said to them if my fiancé say I’m lost why nobody looking for me why you more worried that your staff is trying to arrest my fiancé on our first day here when you guys mess up
They all money hungry because they wanted my fiancé to pay for them to release him for nothing
It was my fiancé birthday that’s why we even went
Steve
Steve (3 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年11月13日
Elba Jacqueline
Elba Jacqueline (5 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年10月13日
La peor experiencia,3 cucarachas en la habitacion,se le comunico a la gerencia y nos cambiaron de habitacion para otr donde tambien habien 2 cucarachas ,Dios tomen carta en el asunto...
Carlos
Carlos (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月3日
Hendry
Hendry (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月23日
Muy a gusto con las instalaciones, muy buena comida, lo que no me gusto la habitación todo el tiempo se mantuvo con el piso muy mojado.
Willie
Willie (1 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2024年9月22日
Lawrence
Lawrence (9 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年9月21日
Leidi
Leidi (3 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年9月19日
I reserved dining and was not on the list. Construction going on but overall a good stay.
Luis
Luis (2 晚家庭旅程)
Expedia 真實旅客評價
2/10 欠佳
2024年9月17日
El restaurante a la carta fue lo peor que me a pasado
Soraya
Soraya (2 晚浪漫旅程)
Expedia 真實旅客評價
2/10 欠佳
2024年9月17日
I stood here 3 days 2 nights with my grandmother, and my mother. A girls trip, it was a horrible experience. My room floor was extremely wet when I checked in, very unsafe for my 87 year old grandmother. The ceiling looked like it was leaking. My bathroom smelled like turd throughout my whole stay. it was unbearable. My fridge was never stocked, had to complain 4x and the last time I complained I walked over to reception. This resort is not the same as what it used to be. They focus more on selling villas than fixing anything in the rooms. I will not be coming here again nor will I recommend it. It was a waste of my money and time!
Elsie
Elsie (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年9月17日
Very nice property
Robert
Robert (2 晚家庭旅程)
Expedia 真實旅客評價
4/10 一般
2024年9月15日
Roxana
Roxana (3 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年9月13日
María
María (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年9月13日
gisela
gisela (3 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年9月10日
Very great place. Nice pools. Big areas. Buffet was really good. Varierity.
VIP area was excellent.
Quiet.
Ricardo
Ricardo (2 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年9月9日
Not good at all
Jennifer
Jennifer (4 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年9月7日
Fausto
Fausto (4 晚行程)
Expedia 真實旅客評價
4/10 一般
2024年9月5日
The Dominican show and pool services
Milagros
Milagros (2 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年9月5日
Randy
Randy (4 晚行程)
Travelocity 真實旅客評價
4/10 一般
2024年9月5日
Their rooms need to be upgraded. There's no hot water.