Absolutely Terrible Experience - Avoid This Hotel at All Costs!
We recently stayed at this hotel, and it was a nightmare from start to finish. We booked two sea view rooms but received partial sea views, yet we were charged for unobstructed views. The balconies were tiny and the screen doors were broken in both rooms.
All the soap dispensers were empty, and when we asked for replacements, the staff provided tiny bars of soap. Despite the hotel not being busy, it took 1 hour and 20 minutes to receive our snack order.
The rooftop bar and restaurant were both closed. The beach was full of stones, making it impossible to walk barefoot.
A family member paid much less for a suite much bigger than our rooms but also had no soap. We booked for four nights but complained immediately. The hotel claimed they were sold out and couldn't change our rooms, despite online availability showing otherwise. Expedia confirmed we would be charged for only one night plus a one-night penalty, with the remaining balance refunded. However, the hotel refused to refund any money upon checkout.
We requested to meet the General Manager at 9:30 AM, but she never showed up despite us waiting until 1:30 PM. It was clear the staff were communicating with her over the phone, yet she still refused to meet us.
One room even had a welcome message for someone else, indicating it wasn't properly cleaned before our arrival. This level of negligence is unacceptable.
This hotel is worrst hotel I have seen
