Room didn't not have a pleasant smell. There were stains on the side of the bed. Mystery items smeared on the ceiling.
真實旅客
2 晚商務旅程
Hotels.com 真實旅客評價
6/10 不錯
2025 年 8 月 4 日
Debbie
Debbie (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 8 月 3 日
A below average family stay.
Was unhappy that the tv channels did not work and that the hot tub was not in service. Nothing about these amenities not working where mentioned on the website when booking my stay. Our room door was hard to open and would not open or shut without force. Breakfast was good, hotel staff was helpful. There was no complementary cookies at any time of our stay just a sign and empty case.
真實旅客
2 晚家庭旅程
Hotels.com 真實旅客評價
8/10 很好
2025 年 7 月 21 日
Teresa
Teresa (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 7 月 14 日
真實旅客
2 晚行程
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 15 日
Very clean.
Rachel
Rachel (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 15 日
Patrick
Patrick (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 6 月 3 日
When we arrived the pool was closed for repairs, and looked like it had been for a while. I feel like this should be disclosed when booking when that is one of the reasons you book there.
Carrie
Carrie (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 6 月 2 日
Hotel was great ! Everyone was very friendly - room was perfect ! And breakfast was great ! The pool was out of service which we wished we were told before hand because the kids wanted to swim ! Maybe informing customers before would have been nice !
Savannah
Savannah (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 1 日
Clay
Clay (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 28 日
It was
RUSSELL
RUSSELL (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 26 日
Great breakfast and nice room. Very comfy bed, great staff.
Lorra
Lorra (1 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 25 日
Greg
Greg (2 晚行程)
Expedia 真實旅客評價
8/10 很好
2025 年 5 月 25 日
Byron
Byron (1 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2025 年 5 月 24 日
Oleksandr
Oleksandr (2 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2025 年 5 月 22 日
My family experience was safe. However, I’m not sure if I would ever choose a family suite with Best Western again. My complaints were out of the control of staff onsite but they were fantastic and maintained their composure and professionalism. Every employee who was present during my stay deserves recognition for how well they handled the situation. The lobby was packed with customers who were voicing their complaints and I stood and witnessed their ability to handle the things that were beyond their control. I have sense enough to understand that my problems are with the Corporate level and their decisions on staffing levels and marketing.
Timothy
Timothy (1 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 21 日
Very nice and clean
Charles
Charles (1 晚行程)
Expedia 真實旅客評價
6/10 不錯
2025 年 5 月 17 日
Upon arrival we found out the pool was closed due to repairs
Jay
Jay (1 晚友伴旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 16 日
James F
James F (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 5 月 14 日
Michele
Michele (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 13 日
Donna
Donna (1 晚友伴旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 5 月 12 日
We booked the hotel so the kids could play in the pool and we could relax in the hot tub. The pool and hot tub were both closed during our stay. Very disappointing as the pictures showed it - Expedia should remove pictures that are not representative of the property during the time you are booking.