Ideal spot on the edge of the city( 20 min walk to the racecourse)..friendly, helpful staff, excellent breakfast...only slight downside was the small car park on site priced at £15 per night, it was very small & tight but we managed to secure a spot
PAUL
1 晚友伴旅程
10/10
Oscar
1 晚行程
10/10
Great room very clean , freindly helpful staff .. buffet breakfast was nice
Sarah Jane
1 晚行程
10/10
Thomas
1 晚友伴旅程
10/10
真實旅客
1 晚商務旅程
10/10
The hotel and staff were extremely friendly and helpful
Christine
4 晚行程
8/10
Some confusion with my booking. I had booked 2 nights but on separate bookings. As the hotel had only opened after refurb there were no instructions in the room for safe or hotel info. The bar offered two lagers. I suggested they should put Guinness on draft. Breakfast self help very good
Phil
1 晚行程
8/10
Need guiness on draft
Phil
1 晚行程
4/10
I could nitpick lots of aspects of this hotel but as it’s just reopened after renovation and has some snagging issues (I bet I could count 30-40 and that’s just what I saw myself) but here I’ll stick to the most important. Firstly despite explaining my mobility issues at booking and arriving on crutches the manager checked us in and assigned us a room were there was a long corridor and stairs away from the lifts, he didn’t even mention or ask if this would be an issue. Then on our second night the disabled toilet near reception I trapped my thumb in the faulty door lock cutting it, the toilet roll holder fell and hit me on the head, hand wash placed meaning you can’t use the tap properly and almost got trapped in due to sticking door. Mentioned it to reception and passed a message to the manager, when he saw us the next day he begrudgingly and dismissively apologised after us mentioning it being too preoccupied with titivating crumbs at breakfast and then talking to contractors in reception. Various other finish issues were obvious but I can look past those as the hotel is lovely and a great location just outside the city near the station with great public transport links. Just the execution was lacking and took the shine off what should have been a fabulous stay. The reception staff jay and elana were great as was the staff at breakfast. The breakfast buffet was well stocked, fresh and delicious.
Clare
2 晚友伴旅程
10/10
Excellent hotel. All the staff were professional, friendly and very helpful. The dining/ bar area was excellent. Good food plenty of choice. The staff in there were really nice and helpful too. All our rooms were perfect. Comfy bed and pillows. Pristine bathroom including toiletries. Everything was new. This hotel has been completely refurbished to a very high standard and we will be back soon.
Teresa
2 晚家庭旅程
6/10
The hotel was very clean and had recently been refurbished. The rooms were ready upon arrival, which was a big bonus. The only downside was that some staff maybe needed more training. There were 6 in our party, we went back to the hotel requiring 1 drink before we all retired for the night, but were told by the bar man that he would serve 5 ladies, but not the gentleman that was with us. We had all been out for my big birthday, but no one was intoxicated enough not to be served 1 drink. We found this a bit strange, as upon arrival we were informed that the bar was open all night and we returned to the hotel at about 10.30. Breakfast was great and thoughly enjoyed.
真實旅客
1 晚友伴旅程
10/10
JEFFREY
1 晚行程
10/10
The original hotel couldn't receive us because it was in a refurbishment. So, team offered a reserve in another amazing hotel (Grand Hotel). Simply wonderfull
Joao
2 晚家庭旅程
6/10
no concerns around the room.
I wasnt happy having to pay £50 deposit for damages although i had paid for my stay i full.
i still have not been refunded my £50 and i checked out sunday and its now Tuesday.
Paul
2 晚行程
10/10
Matt
4 晚行程
10/10
Nicholas
3 晚行程
10/10
Tracy
1 晚家庭旅程
10/10
Henrique
2 晚行程
6/10
Carol
2 晚行程
10/10
Beautiful hotel, ideally situated for exploring york centre, nothing too much trouble, reasonably priced, cannot fault it
Sally
3 晚家庭旅程
2/10
The Hotel is currently closed. Awful communication from the hotel - if we hadn’t reached out after seeing reviews on google when we were checking directions then we would not have been told. The hotel failed to arrange us an alternative - they stopped responding to emails and didn’t provide a number we could reach them on.