We arrived around 10 p.m. to check in, only to discover our room was not ready. When I opened the door, there was woman already inside. We startled each other, and she told me I definitely did not want to go in there and this room would not be accessible.
We were then reassigned to another room. However, when the elevator doors opened, we were met with a pit bull in the hallway and an overwhelming smell of smoke that reeked of skunk. The smoke detectors had been dismantled, with wires hanging from the walls, an alarming safety hazard.
At that point, I simply placed our room keys on the front desk. The receptionist, who was very kind and professional, immediately understood why we could not stay. As a parent with three children, there was no way I could expose them to such unsafe and unsettling conditions.
This experience was unacceptable and deeply concerning.