llegamos a nuestra reserva y El hotel no existe, esta clausurado y aun aparece "en funcionamiento",
Maria Alejandra
Maria Alejandra (1 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2022 年 1 月 4 日
HOTEL INEXISTENTE, PROPIEDAD ABANDONADA
EL HOTEL ES UN EDIFICIO ABANDONADO, NO ESTA EN SERVICIO AL PÚBLICO.
Que falta de profesionalismo de HOTELES. COM, por que ofrecen estancia en un lugar ya cerrado y en ruinas?
Tuve que buscar hospedaje en otro hotel.
Cómo se va a arreglar el inconveniente que me causaron?
Cómo volver a confiar en sud ofertas???
Quedo en espera de sus comentarios.
Andres
Andres (1 晚家庭旅程)
Hotels.com 真實旅 客評價
2/10 欠佳
2021 年 5 月 11 日
Very disappointing
Very disappointing, the pictures on website did not match actual hotel. Our family booked 3 king rooms and 1 double room for 2 nights. We ended up with 4 double rooms. One of the pools was green full of algae and not usable. One room the tv did not work and shower was broken. Front desk sent maintenance man to fix the shower issues. However, maintenance did not fix the issue so family members in that room took showers in our room. Another room lacked toiletries essentials no toilet tissue and no towels of any kind. We called front desk to resolve bathroom essentials and nothing happened until the following morning, in the meantime family members helped with bathroom essentials. Unfortunately our stay was not pleasant and very disappointing.