First night bra found on floor next to bed. Toiletries and towels partially used. No sofa/1 chair. Reported next morning (Sun). Reported again Mon. Left name & phone number with "asst mgr" (Allison) , with request that gen mgr call me. No call. Next day Keyless entry failed. No offer to change room. Next day situation explained to Carlos (always very friendly and helpful) and name & phone number left with request that gen mgr call me. She called about an hour later. My husband explained the situation and she said she couldn't believe that because she cleaned the room herself. My husband said I took a photo of the item before I turned it in to Allison. Mgr said no couch because she had to remove it to be cleaned. Mgr offered to refund 1 nights stay and move us to another room. We agreed that would be acceptable. Carlos said he'd have the room deep cleaned before we moved to it. Room seemed acceptable until I showered the next morning and put on my socks. I walked from the bathroom to the couch to put on my shoes. My socks were filthy from walking across the floor. I've since pre treated them and soaked them in bleach and still cannot get them clean. The breakfast provided was scant: bread, English muffins, could cereal, boiled eggs. No yogurt, waffles, fruit or even water. Had to ask for more bread twice. At checkout Allison was unable to figure out how to refund me for a night. Said she'd call booking agency and call me back, but never did. She was a great disappointment.
