Room itself was wonderful - well-stocked and had a great view and distance from the airport. Lots of room in the suite. Shuttle was convenient, though there was a hiccup with the tracking and pickup locations (I had to walk to Terminal A as I waited at Terminal B and it never showed up, could have been user error but I was standing where the app said to). The drivers were all nice. However, the front desk staff weren't very kind, looked at a long line of guests like we were a nuisance, and I felt uncomfortable when speaking with them. If I need to fly out of Logan again, I'll probably try a different hotel.