2/10 欠佳
2024年12月8日
Horrible experience don’t book
What a horrible experience.
When we arrived we were told we had to lay an extra $5200.00 USD for our stay because of the kids ages.
Called hotels.com who were completely useless. They said that I had stated the ages of the children incorrectly but provided absolutely no evidence and our only option was to pay an extra $5200.00 or abandon the hotel.
We ended up having to leave the hotel which was devasting my little girls who were super excited to stay there.
Up to now hotels.com refuses to give us a refund and has been super difficult.
Worst experience ever!
Ramiro
Ramiro (7 晚行程)
Hotels.com 真實旅客評價