6/10 不錯
2022年11月28日
Very slow service, poor attention, annoying hotel
Service, attention and kindness from staff is poor in general, they seem to be angry and not welcome to do their jobs.
They contacted me to deposit 24hrs prior to check-in, otherwise they could not guarantee my reservation which is opposite to what hotels.com offers of paying upon arrival. I understand 24hrs prior to checkin you would already need to pay for the 1st night but it was very unpleasant to manage to transfer money the night before traveling.
Super slow reception of the vehicles at the valet/parking lot and regular to poor attention of the staff.
Even we rode 2 motorcycles and used 1 car spot for both, we were charged for 2 full parking spaces as if we drove to cars, again not very smart.
Extremely slow checkin because they do so much paperwork. 1 queue of 20min to register, another different queue of 15 min to receive the keys and towel cupons
Lunch at the pool bar was OK, but took 1hr for the order to arrive, extremely slow. Food was OK and prices OK.
Breakfast was pre-paid upon check in and food was fine but waiters service was absent, so after 10 times requesting to get the voucher to sign we directly walk away because nobody approached our table.
Checkout was OK
They urgently need to train staff on customer attention and service, plus, re think their processes, they are way too over controlling and make it super slow and annoying for the guests.
David
David (1 晚友伴旅程)
Hotels.com 真實旅客評價
