I was 45 minutes when I was called that my 80 year old mother was rushed to the hospital with a broken hip. I called the hotel and told them I would be back as soon as I had her dealt as I was there for business and will be coming in for several days a month. I was informed that they wouldn’t charge me for the room but that hotels.com MIGHT and that they have no control over hotels.com but they wouldn’t charge me. Well I call hotels.com and they said they had nothing to do with it and that they would reach out to Red Roof and call me back. Well I know this will shock you no one ever called me back AND guess who was charged. Very disappointed in BOTH companies. The lack of customer service and compassion these days is amazing. I hope someday they go through what I have AND that they get treated the same way.
Ursula
Ursula (2 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年11月26日
Awful experience
No internet, no phone, no working TV. No one at the front desk, on multiple occasions. The national customer service phone line had no desire to change or do anything to make the situation better. I saw cockroaches. The showerhead was so low I could rest my head on it. It's a pretty sketchy location.
真實旅客
1 晚商務旅程
Hotels.com 真實旅客評價
2/10 欠佳
2024年10月22日
Tommy
Tommy (3 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2024年10月14日
This is my first time staying at a Red Roof Hotel and the staff at the front desk was professional and friendly however the property surprised when I realized there was no elevator, I am not sure if this is all of red roof inn. When I got to the room, the bathroom appeared to be dirty like you can see urine stains on the toilet bowl, soap dispensers did not work.
There were a lot of noise at night and also early in the morning housekeeping staff were so loud that it woke me up whatever little sleep. I tried to get some rest as much as I could to get a heads up for a long drive.
Jose Emerald
Jose Emerald (1 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年10月14日
Good customer service
miquan
miquan (2 晚友伴旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年9月18日
Tyler
Tyler (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年9月17日
Motel was clean. No remote for the TV. Staff brought one, but he didn't know how to work it. He showed us how to use function buttons on the TV set. Soap and shampoo dispensers were empty. Only one set of towels for a two night stay
Cindi
Cindi (2 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年9月5日
Linda
Linda (1 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月4日
MLS ATLANTA SOLUTIONS
MLS ATLANTA SOLUTIONS (3 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年9月1日
Room super clean
Abraham
Abraham (1 晚商務旅程)
Expedia 真實旅客評價
4/10 一般
2024年8月18日
It was terrible staying at this hotel. The manager was disrespectful and has no patience. He was rude and even didn’t want to check me in at 12:30am with a child when I decided that I wasn’t leaving he decided to check me in. The place smells a mess I had to get air freshener place in my room to get the bad odor out. I would not recommend this place to no one.
Chanel
Chanel (3 晚家庭旅程)
Expedia 真實旅客評價
2/10 欠佳
2024年8月11日
Once I entered the lobby, I could smell the strong scent of cigarettes. I was given a room and the first time using the toilet the handle came off and screws hit the floor. I made the front desk aware as they came to take a looked and said that they would be back to fix it. We waited 4 hours in the room with no restroom access (mind you they have no public bathroom either), then when I called to check the status on fixing the toilet, they told me to wait another 2 hours because the manager wasn't around. While on the phone in mid conversation; 2 roaches began to appear walking up the wall. I immediately asked to be moved into another room. After playing word tennis with the front desk clerk he came up to our room an witnessed the roaches first hand. We were then moved into another room where the TV didn't work, the bedspread and bath towels had stains on them. I will never be back again.
Niema
Niema (2 晚家庭旅程)
CheapTickets 真實旅客評價
2/10 欠佳
2024年8月9日
Awful
Bed spread was dirty/stained. Towels was dirty/stained. Check in was slow amd unfriendly. Front desk barely spoke E glish and was diffifult to understand. Only 1 lock.worked on the door. Non smoking room smelled of old cigarette smoke. Shampoo and soap dispensers didnt work well. Side table next to bed was dirty amd sticky. Definately will not use again
Tonya
Tonya (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年8月6日
Jason
Jason (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年7月28日
Jose
Jose (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年7月26日
Charles
Charles (3 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年7月21日
Joshua
Joshua (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年7月20日
MLS ATLANTA SOLUTIONS
MLS ATLANTA SOLUTIONS (5 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年7月20日
Cheylan
Cheylan (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年7月16日
It was quiet and clean. Staff was courteous. No problems for me with my 3 day stay.
Keeyan
Keeyan (2 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年6月29日
Red roof inn sux
The noise all night of kids yelling in the hall way kept us up all night. This place is terrible
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2024年6月23日
Jamila
Jamila (1 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年6月16日
The customer service was excellent. The room was clean and easy access. The only thing I did not like was it’s too loud. Other guest was banging the doors and you can hear it in your room.