We checked into the hotel around midnight, already exhausted from our travels, only to be met with a deeply unsettling and unacceptable situation. Upon arriving in our room on the fifth floor, we immediately noticed that the glass window had been removed from the frame and was leaning off to the side. The screen had a massive hole in it, and the entire window was wide open—on the fifth floor.
To make matters worse, the air conditioning wasn’t working, and the room itself looked extremely run-down and poorly maintained. I immediately called the front desk to report the condition of the room, and the response was lackluster at best. There was no urgency or real concern—just a half-hearted offer to move us to another room.
The next morning, I spoke with the front desk again to express how dangerous that first room was. My young daughter had walked right up to that open window, not realizing the hazard. The situation could’ve ended in tragedy.
The staff member I spoke with during checkout acknowledged that we should never have been placed in that room at all—it was supposedly marked as closed and unavailable for guests. Yet, despite this serious safety issue and the clear oversight on the hotel’s part, we received nothing but a simple apology. No compensation, no sincere effort to make things right—just a verbal “