Check in process is quite difficult especially if traveling with multiple properties. We asked for rooms to be next to each other and they were unable to accommodate. Our rooms were supposed to have two beds and they also did not. We had one bed and one couch. We were asked to attend a 90 minute meeting with a free breakfast to obtain water park passes for our group. After three hours we politely asked to leave and were met with three very rude staff members that proceeded to insult us for 15 additional minutes.
One of the best places I’ve ever stayed in. It was clean, staff were amazing.
Trimekia
Trimekia (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 4 日
Triston
Triston (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 4 月 1 日
Wesley
Wesley (3 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 3 月 31 日
Beth
Beth (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 30 日
The place was amazing. The room was spotless as well as the resort. They had fun activities available for all ages and a fun waterpark.
William
William (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 3 月 30 日
Crystal
Crystal (2 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 3 月 29 日
Over all a great room, besides several blinds missing on the balcony door, there was little privacy.
Monica
Monica (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 28 日
Best vacations ever
Perfect spot to spend time with the family. The perfect resort close to everything you need to enjoy your vacation.
Carlos
Carlos (4 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 27 日
Floriana
Floriana (5 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 26 日
Kathleen
Kathleen (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 3 月 22 日
Julia
Julia (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 22 日
Susan
Susan (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 3 月 19 日
Gorgeous Mountain View
Beautiful room with a balcony.
Gorgeous Mountain View.
Will definitely stay here again.
Lisa
Lisa (2 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 3 月 19 日
No smoking in rooms rule not enforced
We loved the place; it was perfect for a family trip. Unfortunately, there were guests staying in our building who were smoking (not cigarettes), and the smoke was seeping into our room. We reported the issue to the front desk, and they sent security, but they were unable to address the situation because, as they explained, they couldn’t see anyone smoking. If the resort promotes itself as a non-smoking establishment, they really need to enforce their rules. We had to stay in our room all night because the smell was unbearable. This took all our joy away.
Jose
Jose (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 19 日
Excellent resort, great service, and great views
Joe
Joe (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 17 日
Corey
Corey (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 15 日
We ha d such a great time! The resort was beautiful and the views were breathtaking. Our family of four fit comfortably in our room. I love the washer/dryer add in the bathroom. That helped us out a lot. There were plenty of things to do on the resort but we didn’t have enough time. The only thing that I would have loved even more is just a schedule of when things open and close on the resort. Staff was friendly and considerate of our questions we had. We will be back!
Rebecca
Rebecca (3 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 3 月 15 日
Charge for water park
I chose to stay here because it stated it had a water park. Westgate Smokey Mountain Resort & Water Park charges $ 35 a person to go to the water park. I would have never stayed here if the water park wasn't included.
SHERI
SHERI (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 7 日
I brought my two small kids on vacation by myself and it was amazing. The property was beautiful and the rooms had anything you could need, but the staff was exceptional. Everyone was so friendly and helpful which made things much more peaceful.