Our family has been staying here for about 8 years. We aren’t interested in the 90 min. presentation b/c we don’t have money or time to invest in such a venture. While I appreciate that there’s not a ton of pressure it does feel like you suddenly become less important as a guest. Upon arriving at the gate we were asked if we had a reservation, our name and ID etc, that’s pretty usual. Upon entering the lobby for check-in, there was a group of employees waiting with clipboards. It’s not immediately clear why they are there b/c instead of greeting guests in a normal fashion as you walk up to OBVIOUSLY check-in, they run you down asking you if you have a reservation. It’s super annoying - obviously I do, I had to tell the gate station guard to even enter the property. Check-in employees were nice. I understand when it’s busy at check in that waits are to be expected. We waited over an hr. to get a room. For the amount of money I paid this time to spend a mere 3 nights, rooms should absolutely be ready when guests arrive by 4pm check-in. Your property should be able to handle the guest volume and provide enough employees to cover the property. An international chain in a city known for its constant busyness has no excuse for delaying guests. We were not the only ones delayed or run down like we were trespassing. I saw it happen to multiple guests. Paid parking is just greedy since the nightly rate is now higher than ever. And that all access? Access to what? Never explained!
