2/10 Poor
Nov 25, 2024
Texas
We specifically chose this hotel for proximity to airport with an indoor pool for our grandchildren. The heated pool was not heated-when I asked, I was told the heating unit wasn’t working with no indication that the problem was being resolved. There was no info about this on hotel website or on the door of pool indicating this. The painted floor of the pool area was peeling up all over and sticking to our skin. There were never clean twirls in pool area-I had to ask for towels 3 times. The patio area was very dirty; the seat cushions were ragged n worn n patio rug is deteriating. Our room had stained carpeting n upholstery. We stayed 3 nights and were never given additional shampoo/bathroom toiletries nor were our bedsheets changed. There was food left in our frig from previous guest and no trash bin available in bathroom. There was no hair drier provided in our room and for some reason the guest phone was on the floor under a chair.
Verified traveler
3-night trip
Verified Hotels.com guest review