Xcaret Arte is the best resorts i have ever been. All the staffs are easygoing and smile to you as always. I have been to many countries and islands to spend my holiday. This time is the most impressive and unforgettable memory with my parents to celebrate their anniversary. The resort has perfect view and culture atmosphere. It not just a resort but an art park. You can choose to attend classes, eat different fine dining, and join the diversified tour. I shared my pictures with my friends and recommended Xcaret to them. I will come time and time again. Thanks for all the staffs here!
Xiyu
Xiyu (1 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2023年3月22日
Everything is ok , but food is not that great
Ji
Ji (5 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2023年2月9日
qin
qin (4 晚行程)
Expedia 真實旅客評價
10/10 完美
2022年8月26日
Very nice staff inlose my phone during the trip to Xsavege park. They find it for me!! It was very thankful and helpfu
Beisi
Beisi (5 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2022年7月30日
Yaofan
Yaofan (3 晚行程)
Expedia 真實旅客評價
10/10 完美
2022年6月29日
Jiakang
Jiakang (3 晚行程)
Expedia 真實旅客評價
8/10 很好
2025年2月3日
Above average with key being access to parks.
This hotel is on the high end of cost versus other all-inclusive mainly due to the access to the Xcaret family of parks. That is one of the biggest advantages of this hotel. Otherwise it is a high end resort similar to other options in the market. The beach is nothing to speak of but the inland river with rock walla and more secluded sandy inlets makes up for no real beach. Restaurants range from excellent to average with a few standouts. Lots of walking on this resort but you quickly learn the short cuts to the key areas. Limited food options around the pools but drink service is outstanding.
Michael
Michael (7 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月2日
Gorgeous hotel, like no other hôtel I have stayed out. The pure beauty of the resort makes you not want to leave
Meghan
Meghan (2 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年12月31日
Poor room service system and staff
Everything was good, but they limited the room service in 2 hot dish suddenly without any other excuse. Because I have enough time so I could wait more than 2 hours, I asked why this was happened when I got the call from staff, and the staff told me they are so busy and this is not his fault so I told him then who should request me the excuse about this situation. Then the staff told me he would talk with his manager and he hung up the phone suddenly and there was no call back for 20 minutes. At least, if the staff gave the apology or request the excuse before the delivery of the limited order, I could've understood. It spoils the morning's feeling on me. It was very rude and uncomfortable.
真實旅客
1 晚行程
Hotels.com 真實旅客評價
10/10 完美
2024年12月11日
Roberto Hugo
Roberto Hugo (4 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月11日
깨끗하고 친절하고 쾌적한숙소 최고추천
너무 만족스러운 여행이였습니다
아픈상황에서 병원도있어 너무 잘 이용했습니다
숙소는 현지느낌이 잘 드허나면서도 세련되었으며
모든직원들은 친절했습니다
추천합니다
真實旅客
3 晚行程
Hotels.com 真實旅客評價
10/10 完美
2024年12月10日
Xun
Xun (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月24日
Evan
Evan (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月22日
100% recommend
Best vacation ever, being easier proof camera or waterproof case for your electronics in case you want to bring them with you too the parks
Nadia
Nadia (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月5日
First of all, I just want to say that every staff member here was great. We had two butlers assigned to our room, not including housekeeping and the person that restocks our fridge and snacks. We kept in touch with our two butlers by the Whatsup app. Any questions or needs that came up we just sent a text and one of our butlers would take care of everything. We missed a few of the activities and dinners we scheduled because we overbooked and had too many things to do. The staff kindly waived all of our cancellation fees even though we didn't give much notice. Also, the place is beautiful along with all of the parks too. We went to Xcarte, Xel Hal, Xplorer and Xsenses. We loved them all! The food at all of the restaurants was delicious. The actives and shows were all a lot of fun too. I'm already planning a trip back and it hasn't even been 2 months yet!
Terry
Terry (9 晚家庭旅程)
Travelocity 真實旅客評價
10/10 完美
2024年11月4日
The property has everything I need, fun, entertainment, delicious food, and security in its facilities.