4/10 一般
2025 年 10 月 30 日
I paid over $200 for a room that looked nothing like the photos, very outdated, dusty, with a strange smell. The AC/heating unit was rusty, dirty, and the heat didn’t work. After trying for over an hour, I called the front desk. A staff member who checked me into that room (Star) came, She tried to tell me she could hear it working, but as I was explaining that it turns off immediately and blows out cold air, sure enough, it shut off again. I pointed this out, and she admitted that it wasn’t supposed to do that. She insisted warm air was coming out when it clearly wasn’t and told me to “wait a while”, for it to heat up. I asked how long, and when she couldn’t give a clear answer, I requested another room After spending nearly two hours in a cold room already.
The new room was slightly better but still not what I paid for. When I got there, the door wouldn’t open, and one of the keys wasn’t even activated. I had to carry all my bags back to the front desk again before an older, kind employee explained that the door handle had to be turned upward to open (something I never would’ve known).
The older lady was very nice, but the woman who checked me in and handled my issues was dismissive and unhelpful. Overall, it was a frustrating experience, I was extremely annoyed, especially after having to drag my luggage back and forth multiple times and even breaking a nail in the process definitely not what I expected from a Hampton Inn.
Tasha
Tasha (1 晚行程)
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