Never checked in. I was traveling and planning to stay for my daughter‘s wedding. Our group showed up and checked in first we were notified of the horrible conditions of the hotel pictures were sent to us. Everyone else received a refund we never checked in.
The doors were damaged, big gaps at the bottom. Stains on furniture and tears wear and tear. Carpets were dirty.
Cindy
Cindy (2 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025年1月22日
Sad Christmas Vacation
Poor experience overall. A homeless man was wondering the halls the first night. The side door was consistently propped open despite alerting the front desk. We only got clean towels by going to the desk and asking. We never received maid service, even after asking. The laundry ( all washers and dryers) were broken the entire stay. Gym equipment was broken
真實旅客
4 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2025年1月13日
Home away from home
I slept wonderfully, very comfortable and clean. Home away from home.
Heather
Heather (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月8日
Luisa
Luisa (3 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年12月28日
We visited this location with our 5 kids, one of which is disabled. Our disabled son was so excited about our new hotel room because we splurged and got a 2 bedroom suite he jumped up and down. Within 10 mins from being in our room the “manager” was at our door saying she got a noise complaint and that we needed to control our kids. I stated “so you want my disabled son to stop being disabled?” And she replied “yes ma’am” I’m disgusted by our treatment, within minutes of her leaving the guest that complained came and knocked on our door and apologized saying he didn’t know she was going to be so rude to us. I’m disgusted by this place and was unaware it wasn’t a safe environment for people with disabilities. The bathroom was unclean with a used towel hanging and hair in shower. We will never return
Kasun
Kasun (1 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2024年12月9日
Ok hotel at best. Just my bad luck maybe
We were there for only one night. I noticed in the am we were all freezing cold and heater never came on. I even tried to put it on 85/90 hear and nothing it always went back to 65 cold. I wa notified maintenance doesn’t work weekends there. My daughter said here shower was cold and no hot water in her shower area. My shower was like warm at best. This hotel is nice, but I think my daughter got sick because the room was freezing cold all night. I notified the property front desk clerk and am waiting to hear from someone. I would love at the very least some compensation.
Sophia
Sophia (1 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年11月16日
Kevin
Kevin (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月9日
cynthia
cynthia (2 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年11月8日
alaina
alaina (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年11月4日
Brittany
Brittany (1 晚行程)
Travelocity 真實旅客評價
4/10 一般
2024年11月3日
As soon as you walked and to the lobby you are hit with a pungent smell of mothballs. The front service guy did not even acknowledge when we walked in . ( He was helping another guy) a few minutes went by and he looked right pass me and address the man behind me. We got checked in and made our way to the elevator there was a spilled soda and the floor was sticky. We had to watch where we placed our luggage. Made it to our room and guess what, our room smelled of mothballs to the point of making my eyes water . Towels also smelled of this. Toilet seat was loose and sliding on off the bowl. Armrest on the office chair broken. Door to the AC rattled throughout the night. Next morning we were heading out and the elevator floor was still sticky but the cup had been picked up. Breakfast was decent . I had to get something out of my suit case when we got to the car and ALL OF MY CLOTHES smelled of that horrible smell ….. Needless to stay not the best stay and will not be staying at this facility in the future.
Brittany
Travelocity 真實旅客評價
6/10 不錯
2024年11月3日
Terrible breakfast, no eggs the casserole was empty, no bacon, bread toaster doesn’t work it burns half of the bread, the waffle machine dispenser is so low that a line that you have to wait on the lo for 15 min, and the orange juice tastes only water.
Victor
Victor (1 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年10月28日
Armando
Armando (2 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年10月28日
Someone was given a key to mine and my husbands room and we were awoken at 12:36 am
Caroline
Caroline (1 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年10月27日
1st room we received had a broken a/c unit and was extremely hot. Asked for another room and the a/c unit would not go below 78 degrees and in Texas summer heat that's way too hot let alone night time trying to sleep. Shower curtain was held up with rickety screws and almost fell down several times while trying to shower. So we just left and had to book another hotel down the street rather than try a 3rd room at this place.
Christopher
Christopher (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年10月26日
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Harid
Harid (4 晚家庭旅程)
Expedia 真實旅客評價
2/10 欠佳
2024年10月24日
Daira
Daira (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月23日
Norman
Norman (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年10月22日
Evelyn
Evelyn (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年10月21日
Kathy
Kathy (2 晚家庭旅程)
Expedia 真實旅客評價
2/10 欠佳
2024年10月11日
Perfect hotel if you like to find dead bugs (roaches, crickets and small bugs possibly bed bugs) all under the bed and in the closet. Elevator was out for 3 days and probably still is. We also found hair and nail clippings on the floor which is a sign they don’t do basic housekeeping like vacuuming from the previous stay. They have complimentary laundry services but only one dryer out of the 3 work. Overall this was a terrible pick.
Carina
Carina (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年9月28日
Reynaldo
Reynaldo (3 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年9月20日
The property had easy access to local eateries, downtown area, plus was very polite and courteous.