Woken up by management banging on my door at 11:30pm accusing me of multiple calls to the front desk and hanging up. Manager came in and unplugged the phone from the wall. No apologies or accountability that their equipment is crap.
Jennifer
Jennifer (1 晚商務旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 9 月 21 日
Run for your life. This is not the same hotel
If you are expecting the same hotel and rooms portrayed in the photos keep looking. This is not that hotel. The photos you see are of once nice and great hotel. This is no longer. The reality of this hotel is that is in now run down dirty broken shell of what it once was. (No exaggeration) We arrived to an empty parking lot with grass growing up through the cracks in the pavement. Went in. Checked in. Walked through the hotel to our room. It is all run down. Moldy tile ceiling tiles with water damage all over. Plants that have not been watered in years it looks like. All dead except the fake ones. Everything is covered in dust and dirt. The photo of that pool area in the photos. Imagine that abandoned for 10 years and that is the current state. The room smelled like cigarettes. Pee stains on the mattress cover. Not someone peed on it and it had been washed stain. Bright Bright yellow not been washed pee stain. Door knobs falling apart. The outside doors, no need for a key card they are just broken. Anyone can just go in and out as they wish. If you took the time anyone could probably walk in the back door of the hotel just go shake a door knob you have a free room. I have seen some shady dirty cheap hotels in my day. This one takes the cake no doubt. We were there 15 minutes and said no thank you. Checked back out and went to a different hotel. I can't even imagine what the breakfast would of been like. I wish we would of taken photos.
Michael
Michael (3 晚商務旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 9 月 17 日
Hotel
The pictures online made it look better than what it really was. It was very outdated. The beds were so broke down they were very uncomfortable we woke up hurting so bad after sleeping on the mattress. It wasn't nasty but it just wasnt what i was expecting at all. There is a bob evans and a gas station right in front of the hotel. They had a heated pool which was very very nice. The bottom of the pool looked very nasty but i guess it is just stained. I will probably not stay there again but i guess for $100 you get what you pay for. And the staff was really friendly .
Whitney
Whitney (1 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 9 月 17 日
Christian
Christian (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 9 月 15 日
Under used facility.
The room was clean and comfortable, if showing some age. I was surprised at how empty the hotel appeared. The breakfast was wanting but since there is a Bob Evans in easy walking distance, this was not an issue. It is very easy location to get quick access to I-71 and therefore most everywhere in town.
Eric
Eric (2 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 9 月 14 日
Sheets were very very very dirty
Charles
Charles (1 晚商務旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 9 月 2 日
Zaid
Zaid (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 9 月 2 日
Claire
Claire (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 9 月 2 日
Not a looker, but very enjoyable experience
When arriving, this hotel doesn’t look like much from the outside. However, the lobby area, pool area, breakfast area and rooms were well maintained and clean. The service we received was amazing. We booked this hotel for a one night trip to Cincinnati and the hotel accommodated our group of six very well. We spent the evening playing in the pool. The pool atrium was warm and clean. The pool water was warm and had jets running continuously filtering more warm water making the experience very enjoyable. The beds were firm, pillows soft, and the AC was strong and cold.
Overall, first impression wasn’t great, but I am very pleased we gave the hotel the benefit of the doubt.
Haley
Haley (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 25 日
Very clean and comfortable. The people working there were helpful and welcoming. Definitely would stay there again. Linda
Linda
Linda (2 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 8 月 24 日
This hotel was nothing like the photos. There was trash everywhere. The room I had smelled like cigarettes so bad. The atmosphere was inside was hot a muggy. The ice machines didn’t work the vending machines didn’t work. We were told we’d have conjoined rooms but upon arrival they didn’t even have those available apparently. The pool was messy, and never opened during the day we had to ask.
breakfast consisted of just cereal, and a bag of apples. No wonder they don’t offer refunds or cancelations - a lot of people would be requesting them!! We were very disappointed in it.
Kymberly
Kymberly (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 8 月 11 日
Elhadj
Elhadj (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 8 月 10 日
Our first room was smelt so bad of smoke our clothes smelled of it. Tub was corroded couldn't turn the water faucet on . Switched rooms . Rooms very outdated . Pool was decent lots of chipped paint . Out dated cushions by pool. Breakfast was cereal and oatmeal and for a person who's allergic to gluten couldn't eat.
Cayla
Cayla (1 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 8 月 9 日
Amber
Amber (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 6 日
James
James (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 6 日
Crystal
Crystal (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 7 月 26 日
Ok stay, poor area
The area felt a bit sketchy. Hotel was older, very big with few guests. Lobby & dinning area was hot as if AC wasn't being used. Its pet friendly, thats the reason i chose it...but i won't stay there again. As a single female, i didn't feel real safe going outside after dark.
真實旅客
1 晚行程
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 11 日
Tanayia
Tanayia (1 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 7 月 10 日
Sad time
Hotel is very run down. Only one person at front desk, needed to asked for enough towels and blankets even though our reservation was for three. Continental breakfast was just cereal and there was no milk inside and there was only flavor of yogurt. No type of muffins or bread in general. Very dark rooms. The lobby area was very dark as well and they’re the main dining room no more and also very hot. Our toilet cut flushing itself very disruptive of sleep.
Samantha
Samantha (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 7 日
rachael
rachael (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 7 月 6 日
Not going back
Nothing was opened.
The pool was never cleaned never had towels in the pool area.
My room to my door was broken
My first room had bed bugs it was crawling on the bed at 11:32pm on our first night
The outlets did not work in the room neither
of them.
Had no refrigerator or microwave in the room such an inconvenience when you there for 4 days and you have children.
The breakfast was only cereal ( it was stale)
Milk ( it was out dated ), yogurt ( it was good), oatmeal ( no butter at all ), coffee it was limited and that was it.
No one had no ideas where you could go grab a bite to eat at for your family you better google it. Air was not cool on one of the rooms. Over all it needs a few up dates and a lot of things repaired.
The beds was not clean , nothing was cleant I had to clean my self and there was other peoples leftover dirty towels in the room still
My daughter was highly disappointed
Stacey
Stacey (3 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 7 月 5 日
kellie
kellie (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 7 月 3 日
The hotel at one time was probably very nice. The young man working was very accommodating and provided us with a mini fridge. The room was ok, bed was comfortable, bathroom needs work. The pool was terrible. Breakfast was awful. Property has gone down and needs updating. I am sure at one time it was great, but not now. I would not stay again until major updates are done. Also, one of the rooms on hotels.com does not even exist at the hotel.
Vicki
Vicki (3 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 6 月 30 日
OK for the price I guess
Good - Room air conditioning was good. Beds comfortable. Overall the room was fine.
Bad - No air conditioning in hallways. Broken lamp fixture - light bulb hanging from lamp. Ice machines broken. Cold water in room barely cold. Needed to get key cards re-keyed multiple times. Very slow-draining bathtub. Included breakfast had hardly any choices - no warm food. Dead tree in pool area.